Marketwired’s Accessibility Standard Policy

Marketwired’s Accessibility Standard Policy

Marketwired’s Accessibility Standard Policy


Marketwired is committed to removing barriers and ensuring accessibilities to our products and services to people with disabilities in a way that respects and promotes their dignity and independence.


Communication

Marketwired is committed to excellence in serving all clients including people with disabilities.  We will communicate respectfully with all our clients, vendors and suppliers and ensure that we take into account the individual’s specific needs, requirements and circumstances when communicating with people with disabilities.


Assistive Devices

We are committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure our employees are familiar with personal assistive devices that may be used by clients with disabilities while accessing our Company, and the goods and services Marketwired provides.


Support Persons and Service Animals

Support persons and service animals accompanying Marketwired clients with disabilities will be welcomed by the Company.  At no time will a person with a disability who is accompanied by a support person or service animal be prevented from having access to his or her support person or service animal while on our premises.


Service animals shall be permitted on Marketwired premises that are open to the public. We will ensure that all employees are properly trained on how to interact with people with disabilities who are accompanied by a service animal.


Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities, appropriate notification of the disruption will be provided. Visual notices will be placed at entrances and exits onto the Company premises and at affected areas. The notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.


Training for Staff

Marketwired will provide appropriate training to all employees, contractors, and others who deal with the public or other third parties on Marketwired’s behalf, and to all individuals who are involved in the development and approval of the customer service policies, practices and procedures.


Training will include:
  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the provincial Human Rights Codes as they apply to individuals with disabilities.
  • Marketwired’s Accessibility Standard Policy.
  • How to interact and communicate with people with various types of disabilities.
  • When required, any changes made to Marketwired’s Accessible Standards Policy.

Training records will be kept, including the dates when the training is delivered, the number of employees to whom the training was provided, and their names.


 

Feedback Process

Clients or employees who wish to provide feedback on how the Company accommodates the needs and requirements of individuals with disabilities can:

  • Verbally provide feedback to a manager or supervisory individual, or
  • Email hr@marketwired.com with their feedback.
 
All feedback will be directed to the Human Resources Department. Employees or clients can expect to hear back within seventy-two (72) hours of submitting their feedback.
 

Notice of Availability and Format of Documents

Marketwired shall, upon request, give a copy of this policy to any person. Requests for accessible customer service documents should be made to a manager or Human Resources (hr@marketwired.com). If a person with a disability requests a copy of this policy, a copy of this policy or the information contained within the policy will be provided in a format which takes into account the person's disability.


 

Questions About This Policy

If anyone has a question about the policy, or if the purpose of this policy is not understood, please speak with a manager or contact Human Resources (hr@marketwired.com).