Heartbeat:Powered By Sysomos


Heartbeat
What you need to know,
when you need to know it.















Things happen fast in today's marketplace. News travels quickly. Opinions change from one moment to the next, and consensus can be created faster than ever before. How can you get the real-time information you need to reach the people who matter most and make smarter business decisions? With Heartbeat, powered by Sysomos.




Heartbeat is a real-time social media monitoring and engagement platform that collects all relevant online conversations so companies can track and measure campaigns, brands and products, and easily identify and build relationships with key influencers.


WHY CHOOSE HEARTBEAT?

  • Access 220+ billion conversations, 186 languages, 189 countries; Heartbeat is powered by Sysomos, our social intelligence engine, putting at your fingertips the world's most robust social media database that indexes millions of new conversations every day
  • Dive into social media conversations over a rolling two-year window to discover where in the world they are taking place and see precisely who's doing the talking
  • Get accurate interpretation of social media conversations from our proprietary 4-step spam-filtering process that leverages Boolean search, keeping out the "noise" and ensuring clean results

A fully integrated solution for social media listening and publishing

  • Integrate all of your social media channels - YouTube, Twitter, Google+, Facebook, etc. - into a personalized Heartbeat with a single, holistic dashboard
  • Listen and publish within one platform so you can be more agile with your social communications, finding and replying to relevant conversations on the fly
  • Get complete-picture functionality under one roof and from a single partner; no need to add or bolt on other products for sentiment analysis, influencer identification, etc.

Customizable dashboards with intuitive user interface

  • Departments across the enterprise benefit from Heartbeat's user-friendly platform - it's a solution for all departments; not just the community manager
  • Instantly grasp meaning and trends with Heartbeat's intuitive UI, customizable dashboard and impactful graphics
  • Tap into results anywhere from any mobile device, thanks to Heartbeat's HTML-based platform

Screenshots:




Top Features

Insightful Influencer Identification

Identify those who are influencers or who speak with authority within your market space. See who’s driving the most important conversations about your brand. Learn all about them, their authority across social channels, and their social footprint.

Geographic and Demographic Data

Get the facts about followers, influencers and anyone else having conversations of interest, including location, age, gender and profession.

Accurate Sentiment Analysis

Instantly discover the tone of important conversations – in multiple languages – and track the impact of your social strategies over time. How are people talking about you? Is it negative, positive or neutral? Dive deep into spikes in conversations on a specific date and find out how people feel about your campaigns.

Engagement Central

Link multiple social media channels, including Twitter, Facebook, Google+ and YouTube, and manage them all from a single place. Send out messages, track conversations, manage approvals, follow/un-follow, and re-tweet without leaving the interface.

Customizable Dashboards and Reporting

Set your dashboard to show only the information relevant to your company or campaign. Get detailed reports with attractive graphics that are organized so they're easy to share. Drag and drop what you need into documents, presentations and infographics. Pre-built dashboards are also available and reflect the most common insights (mentions by source, sentiment,share of voice, etc.).

Text Analytics, Trend and Topic Intelligence

Understand the key words or topics that are trending around your search terms to better create content or for crisis management. Get a handle on the topics, events and themes driving key conversations - as well as how they relate to your company, product and brand. Our robust text analytics let you get to the root of relevant conversations or branch out from existing discussions and topics to discover new ones, and better understand the many factors that influence them.

Competitive Benchmarking

Compare reach, share of voice and impact of your brand against your competitors. Track it to see how it changes over time and across campaigns. You can also conduct an "owned" and "earned" media analysis and see how your success compares with others.

Real-time Marketing Insight

Don't wait until the end of your marketing campaign to assess results. Heartbeat lets you track campaigns as they unfold so you can see their impact. Armed with real-time intelligence you can make on-the-fly adjustments that can drive more successful outcomes.

Convenient Workflow and Social CRM

Don't wait until the end of your marketing campaign to assess results. Heartbeat lets you track campaigns as they unfold so you can see their impact. Armed with real-time intelligence you can make on-the-fly adjustments that can drive more successful outcomes.

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