The Kenexa Research Institute Explores What Makes Employees Feel That the Glass Is Half Empty
When It Comes to Employee Confidence -- What Makes Employees "Unconfident?"
| Source: Kenexa
WAYNE, PA--(Marketwire - September 30, 2008) - The Kenexa Research Institute (KRI) explored what
employees around the world think about their organizations and their
management, products, markets, including the odds of employment survival in
these uncertain times. Valuable insights can sometimes be gained by looking
at those who respond most negatively about their workplaces and
environments. Looking at the negative responses, the results from a group
of more than 16,000 workers, from 12 countries, indicate that employees in
Japan (23%) lack employee confidence the most, followed by those in Italy
(17%) and the United Kingdom (16%).
Employee confidence has two contributing factors: organizational and
personal confidence. Organizational confidence is defined as employees
having confidence in their organization's future, believing their
organizations are managed effectively, feeling that the products/services
are of high quality and sought after, that the organization is competitive
and that the industry in which the organization is operating is robust and
healthy.
Personal confidence is defined as employees feeling there is a promising
future for them at their organization, that they won't be laid off, feeling
the organization is helping them develop the skills they need in the
future, believing other organizations are hiring people with similar skills
and experience, and feeling that if they left their current employer they
could find a similar job utilizing their skills and paying at least
similarly to their current position.
A significant number of employees feel that the future at their current
employer is rather bleak for them personally (19%). In addition, these
employees feel that their current employer is not helping them develop the
skills they will need in the future (19%) and if they were to leave their
current employer, their next job would not pay them at least similarly to
what they currently earn (17%).
Jeffrey Saltzman, east coast practice leader for Kenexa, stated, "When you
examine the employee confidence results through the lens of those who view
the glass as half empty, an interesting story unfolds. A near perfect storm
arises when you have employees who feel they are in a dead-end job, yet
trapped due to an inability to keep current with necessary skills,
compounded with the belief that they would take a financial hit should they
switch jobs. It is no wonder, as these employees look around wondering how
they got into their predicament, that the most negatively scored item on
the study was the effectiveness of management (20%)."
This pattern, while it exits almost everywhere, is more pronounced in
Japan, 34% of surveyed workers feel they do not have a promising future at
their current employer, followed by those in the United Kingdom (24%) and
Italy (22%).
Saltzman continued, "People with these feelings will be underutilized
assets. An organization will be better positioned if they invested in skill
development, which would bring some relief to these employees. Unhappy
employees with highly developed skills can be attractive to the
competition. By developing their skills, these employees will also become
more attractive to their current employers and are more likely to get past
feelings of being at a dead-end, in their career."
This study was part of a larger quarterly study that Kenexa undertakes to
measure business conditions in major markets. Kenexa has an unequalled
database of worldwide employee survey results from workers in Brazil,
Canada, China, France, Germany, India, Italy, Japan, Russia, Spain, the
United Kingdom and the United States that allows the company to provide
exceptional insights to organizations of all sizes on a global basis. This
business-critical information enables international organizations to better
maximize their overall performance.
About Kenexa
Kenexa (NASDAQ : KNXA ) is a global leader in building the world's greatest
workforces using a combination of software, employee research science and
business process optimization. Kenexa's global solutions include applicant
tracking, onboarding, recruitment process outsourcing, employment branding,
skills and behavioral assessments, structured interviews, performance
management, multi-rater feedback surveys, employee engagement surveys and
HR Analytics. Kenexa is headquartered in Wayne, Pa. (outside Philadelphia).
Additional information about Kenexa and its global products and services
can be accessed at www.kenexa.com.