Birst Powers RightNow Enterprise Analytics

SAN FRANCISCO, CA--(Marketwire - June 30, 2009) - RightNow® (NASDAQ: RNOW), a leading provider of on demand customer relationship management (CRM) solutions, and Birst, a provider of on-demand solutions for business intelligence and analytics, announced the availability of Birst within the RightNow solution as RightNow Enterprise Analytics. This full integration of CRM and analytics became available for customer purchase with RightNow's May '09 product release.

"We are excited to deepen our relationship with Birst to include RightNow Enterprise Analytics," said David Vap, vice president of products, RightNow. "This full integration allows our customers to quickly analyze and report on the critical customer information kept in their RightNow solution. We chose Birst for its advanced analytics and ability to easily integrate with other data sources, such as call switch, financial, or product data, for a complete view of business performance."

RightNow May '09 including enterprise analytics is now available. RightNow Enterprise Analytics offers scalable, high-performance insight, and the ability to analyze RightNow CRM data in combination with overall business information. RightNow clients can optimize their customer service offerings by better understanding cost drivers, efficiency levers, and trends by region or product.

"By using Birst to power RightNow Enterprise Analytics, RightNow is making advanced analytics and reporting easily available to any customer," said Brad Peters, CEO of Birst. "Especially in today's difficult market climate, RightNow Enterprise Analytics provides the insight about prospects, customers, and your overall business that customers need to know."

About Birst

Birst™ is the leading provider of on-demand business intelligence solutions. Birst brings the benefits of fact-based decision-making to a much broader audience by making it affordable, fast, and easy to use. Birst is designed to support users of all sizes -- from small and medium sized businesses to large enterprises, so that everyone can benefit from greater insight into their business.

For more information, please visit www.birst.com/rightnow

Contact Information: For more information, contact: Kimberly Weber Atomic birst@atomicpr.com (415) 402-0230 Chaundera Wolfe RightNow cwolfe@rightnow.com (406) 556-3323