Incentient to Alter Guest Relations in Hospitality Sector
| Source: MRB Public Relations, Inc
JERICHO, NY--(Marketwire - June 30, 2009) - Incentient, the company bringing guest
empowerment technology to the hospitality industry, today announced the
launch of SmartTouch(SM), a glass touch-screen panel, utilizing proprietary
software that allows guests direct access a full range of guest services
without human intervention.
With a few touches on the screen, guests can order room service, schedule
spa services, have their car retrieved from valet parking, request
reservations at hotel-recommended restaurants, request bell services,
request housekeeping to pick-up laundry, as well as access numerous other
hotel services. Guests are provided real-time updates on the status of
their service requests, providing confidence that the hotel staff has
received their order and that action is being taken.
The SmartTouch wireless glass panel is placed in the hotel room offering
rotating images of the hotel, selected food offerings based on time of day,
as well as an entire suite of services. The system also provides streaming
video for hotel promotional messages. Guests simply touch the screen to
access the full menu of choices available to them. Utilizing state of the
art touch technology, the stream-lined panel has no buttons or controls to
confuse guests, and the simple intuitive menu guides guests through the
order process. Completely multi-lingual, with one touch, the entire
application can switch to the guest requested language.
This patent pending operating environment requires no installation or
disruption in the hotel room. It is a completely non-invasive,
plug-and-play technology. No modifications are required for existing
technology infrastructure including property management, food service
management or other information systems. The screens are fully customized
from service offerings to look and feel matching unique hotel brands.
Incentient provide this technology with no upfront cost to the hotel.
"Hotel operators are being asked to provide an increasing number of guest
services with fewer personnel," said Jennifer Martucci, co-founder of
Incentient. "Without systemic change, guests experience frustrations from
hold times, unavailable personnel, language barriers, and slow service
resulting in unfulfilled expectations. Incentient technology allows the
hotel to increase service throughput to guests in these circumstances."
About Incentient
Incentient is a transaction services company that has developed, and
introduced technologies that optimize the guest experience and improve
efficiency for the hospitality industry. The SmartTouch system empower
guests to directly control their hospitality experience from within the
comfort of their rooms: room service, valet, concierge, housekeeping,
bellman, restaurants, spa, and any other amenities offered. Custom branded
for each location, the glass touch-screen panels help facilities increase
service levels and reduce costs while leveraging both existing
technological and human assets. This patent pending operating environment
is currently being marketed to finer hotels and restaurants throughout the
United States. Incentient is headquartered in Jericho, NY. For more
information, visit www.incentient.com.
Incentient, the Incentient logo, and SmartTouch are servicemarks of
Incentient, LLC.
Photos available