Webinar on Lessons Learned Migrating Contact Centers to the Cloud to Feature Eventus
July 29, 2016 18:32 ET
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Eventus Solutions Group
DENVER, CO--(Marketwired - July 29, 2016) - For years, organizations have been hearing about the benefits of moving to the cloud and the many reasons cloud-based applications make sense for...
Leading Health Insurer Partners With Eventus to Go Omnichannel Worldwide
July 26, 2016 16:35 ET
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Eventus Solutions Group
DENVER CO--(Marketwired - July 26, 2016) - According to a recent survey, 82.5% of companies now recognize customer experience is a strategic competitive differentiator. One of the largest health...
Future of Knowledge Management: The Self-Service Challenge
July 18, 2016 17:57 ET
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Eventus Solutions Group
DENVER, CO--(Marketwired - July 18, 2016) - Earlier this year, Eventus Solutions Group published a whitepaper entitled "The Future of Knowledge Management". The topic struck a chord with readers, as...
Five Key Considerations When Launching a CRM Shared Service
June 29, 2016 14:16 ET
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Eventus Solutions Group
DENVER, CO--(Marketwired - June 29, 2016) - As customer engagement and contact center consulting experts, one of Eventus Solutions Group's areas of focus has been Shared Services initiatives. A new...
Eventus Command Center Managed Service Achieves 99% Forecast Accuracy for Major Financial Services Firm
June 13, 2016 16:23 ET
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Eventus Solutions Group
DENVER, CO--(Marketwired - June 13, 2016) - When a fast-growing major financial services firm realized it needed help with its command center strategy, it called in the contact center consulting...
What Does Your Service Cloud Partner Know About Omnichannel, Multichannel, Digital Channels and Media?
May 27, 2016 15:39 ET
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Eventus Solutions Group
DENVER, CO--(Marketwired - May 27, 2016) - Recently, we published a whitepaper called "12 Questions to Ask your Service Cloud Implementation Partner." The fourth question our contact center...
Eventus Champion/Challenger Outsourcing Helps Non-Profit Improve Customer Satisfaction and Reduce Operating Costs
March 09, 2016 09:30 ET
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Eventus Solutions Group
DENVER, CO--(Marketwired - March 09, 2016) - The CEO just didn't feel right. Experts from two of the largest and most well-known management consulting firms in the world had told him the contact...
The Future of Knowledge Management
March 07, 2016 12:00 ET
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Eventus Solutions Group
DENVER, CO--(Marketwired - March 07, 2016) - As contact center consulting experts engaged with dozens of Fortune 500-class clients, Eventus has a unique perspective on the world of customer...
Modernizing Siebel Could Be Simpler Than You Thought
March 01, 2016 17:00 ET
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Eventus Solutions Group
DENVER, CO--(Marketwired - March 01, 2016) - Modern Siebel? Isn't that an oxymoron? While people use many adjectives to describe Siebel, modern typically is not one of them. However, Siebel users...
Eventus Solutions Group Successfully Passes SOC 2 Type II Audit
February 16, 2016 06:30 ET
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Eventus Solutions Group
DENVER, CO--(Marketwired - February 16, 2016) - Eventus Solutions Group today announced receipt of its Service Organization Control (SOC) 2 Type II attestation engagement report. This report...