Virtual Hold Technology and Voxai Partner to Bring Positivity to Customer Service Interactions Regardless of Channel
March 07, 2017 09:15 ET
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Virtual Hold Technology
AKRON, OH--(Marketwired - Mar 7, 2017) - Virtual Hold Technology (VHT) has partnered with Voxai Solutions, a leading contact center consulting and managed services provider, to bring omnichannel...
Virtual Hold Technology Expands Callback Solutions to Government Buyers through Partnership with MicroAutomation
February 14, 2017 09:20 ET
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Virtual Hold Technology
AKRON, OH--(Marketwired - Feb 14, 2017) - Virtual Hold Technology (VHT) has partnered with MicroAutomation to offer its suite of contact center callback solutions to federal and state government...
Virtual Hold Technology Expands Breadth of Omnichannel Callback through Extended Relationship with Genesys
January 10, 2017 10:00 ET
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Virtual Hold Technology
AKRON, OH--(Marketwired - Jan 10, 2017) - Virtual Hold Technology (VHT) has announced the extension of its relationship with Genesys -- a relationship designed to allow Genesys contact center...
Deploy Customer Callback in Minutes: How the Virtual Hold Technology Cloud Platform Helps Companies Enhance the Customer Service Experience
December 13, 2016 09:00 ET
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Virtual Hold Technology
AKRON, OH--(Marketwired - Dec 13, 2016) - Virtual Hold Technology (VHT) has announced updates to its cloud-based callback platform, enhancing how brands make meaningful connections with customers...
Callback Integration Improves Customer Value and ROI
October 11, 2016 09:00 ET
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Virtual Hold Technology
AKRON, OH--(Marketwired - Oct 11, 2016) - A new report released by Virtual Hold Technology (VHT) today confirms callback is key to boosting customer satisfaction. The survey was conducted by...
Callback for Everyone: Virtual Hold Technology Expands Market Reach With Acquisition of CALLPROMISE
July 19, 2016 09:30 ET
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Virtual Hold Technology
AKRON, OH--(Marketwired - Jul 19, 2016) - Contact centers increasingly turn to the cloud for solutions that once required cumbersome technology investments. To fuel callback services that scale to...
Virtual Hold Technology Extends Interactive Intelligence PureCloud Callback Capabilities
June 02, 2016 10:10 ET
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Virtual Hold Technology
AKRON, OH--(Marketwired - Jun 2, 2016) - Virtual Hold Technology (VHT) has integrated VHT Cloud™, its cloud-based callback solution, with the Interactive Intelligence PureCloud®...
Contact Centers: Stop Putting Customers on Hold; Adding Callback Has Never Been Easier, With VHT Cloud
May 24, 2016 09:47 ET
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Virtual Hold Technology
AKRON, OH--(Marketwired - May 24, 2016) - Virtual Hold Technology (VHT) continues to extend callback for all sizes of contact centers with VHT Cloud™ (formerly Callback Cloud for...
Virtual Hold Technology Acquires Zoove to Revolutionize How Customers Connect With Brands
February 08, 2016 11:18 ET
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Virtual Hold Technology
AKRON, OH--(Marketwired - Feb 8, 2016) - Consumers are increasingly dependent on mobile phones when looking to make a purchase, request customer service or gather information, but the channel...
Virtual Hold Technology Adds Reseller Partner Interactive Intelligence
January 04, 2016 14:00 ET
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Virtual Hold Technology
AKRON, OH--(Marketwired - Jan 4, 2016) - Virtual Hold Technology (VHT), a global leader in multichannel callback solutions for contact centers, is expanding access to its suite of customer...