Direct Source and Vokal Help Retailers Engage With Customers via In-Store Mobile Experiences
December 01, 2015 10:00 ET
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Direct Source
MINNEAPOLIS, MN--(Marketwired - Dec 1, 2015) - Direct Source, a tier-one retail technology consultant and solutions provider, has announced a partnership with Vokal; a digital experience agency....
Virtual Hold Technology Secures Patent That Improves How Customers Search and Locate Customer Service Assistance via the Web
November 03, 2015 11:43 ET
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Virtual Hold Technology
AKRON, OH--(Marketwired - Nov 3, 2015) - Virtual Hold Technology (VHT), a global leader in multichannel customer engagement solutions, has received a patent for technology that serves up customer...
Connect First Names Steve Bederman New CEO
October 28, 2015 10:50 ET
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Connect First
BOULDER, CO--(Marketwired - Oct 28, 2015) - Connect First has named customer experience evangelist Steve Bederman as CEO. In this role, Bederman will transform how Connect First serves the...
New Customer-Outcome Management Software From Virtual Hold Technology Navigates Effortless Customer Interaction and Desired Outcomes
September 29, 2015 10:00 ET
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Virtual Hold Technology
AKRON, OH--(Marketwired - Sep 29, 2015) - Virtual Hold Technology (VHT), a global leader in multichannel customer engagement solutions, has released VHT Navigator™. VHT Navigator is scalable,...
Virtual Hold Technology Joins Interactive Intelligence Global Alliance Program
February 26, 2015 11:38 ET
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Virtual Hold Technology
AKRON, OH--(Marketwired - Feb 26, 2015) - Virtual Hold Technology (VHT), a global leader in multichannel customer callback solutions, has joined the Interactive Intelligence Global Alliance...
Virtual Hold Expands Channel Partners Program With Avtex, a Leading Customer Experience Consultant With Deep Interactive Intelligence Ties
February 17, 2015 17:38 ET
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Virtual Hold Technology
AKRON, OH--(Marketwired - Feb 17, 2015) - Virtual Hold Technology (VHT), a global leader in omni-channel callback solutions for contact centers, has added Avtex to its growing roster of reseller...