Genesys Selects Coveo for Salesforce to Facilitate Exceptional Customer Engagement the KCS Way SAN MATEO, CA and QUEBEC, QC--(Marketwired - December 16, 2015) - Coveo, a recognized leader in intelligent search, today announced that Genesys, a leading provider of omnichannel customer...

Genesys to Acquire Leading Cloud-Based Customer Engagement Solution Provider SoundBite Communications DALY CITY, Calif. and BEDFORD, Mass., May 20, 2013 (GLOBE NEWSWIRE) -- Genesys, a leading provider of customer engagement and contact center solutions, today announced it signed a definitive agreement...

VoiceXML Forum Announces New Board Leadership NEW YORK, NY--(Marketwire - Aug 14, 2012) -  Today at SpeechTEK, the VoiceXML Forum, a global industry trade organization chartered to promote and accelerate the adoption of VoiceXML-based...