KUALA LUMPUR, MALAYSIA--(Marketwired - Apr 26, 2015) - U Mobile Sdn Bhd has recently picked up 4 recognitions, for excellence in Overall Experience, Contact Center Experience, Mobile Experience and Net Promoter Score in the Malaysian Telecommunications Industry from Frost & Sullivan.
The recognitions were presented to U Mobile at the 2015 Frost & Sullivan Malaysia Excellence Awards banquet at Mandarin Oriental on April 14.
"We have been putting our customers at the center of everything that we do at U Mobile. We constantly look at innovative approaches to deliver superior user experiences through our products design, network capability and sales distribution strategies. It is indeed an honor to be recognized by a credible industry partner like Frost & Sullivan. I would like to thank our customers for the votes and the confidence in us. This is just the beginning as we will be rolling out new initiatives to strengthen our position in the area of customer experience," said Wong Heang Tuck, Chief Executive Officer of U Mobile.
Mr. Hazmi Yusof, Country Head, Malaysia and Senior Vice President, Asia Pacific at Frost & Sullivan said that U Mobile has firmly established itself via strong execution in its Customer Experience Management program, coming out first for the overall Customer Experience Index among Malaysian telecoms providers.
"When examining the customer rewards programs responses from the telecommunications service providers, U Mobile's profile also stands out as they scored higher at 9% versus the industry average of 4% on personalized treatment," he added.
U Mobile was selected to receive the recognitions based on the Malaysia Telecommunications Services Customer Experience study conducted by Frost & Sullivan. Over a period of two months from Oct - Nov 2014, Frost & Sullivan surveyed 1,300 respondents randomly selected from consumer online panels.
Mr. Hazmi also said that U Mobile also rates significantly higher for Net Promoter Score, at which is the likelihood of customers recommending the service of his/her service provider to a friend.
"When asked if they would recommend their current telecommunication service provider to their friends and colleagues, U Mobile is the clear winner with 54%, which is higher than the industry average of 38%," he added
For more information on the recognitions presented to U Mobile, please visit http://www.frost-apac.com/best-practices/umobile-2015/
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The U Mobile team with the 2015 Frost & Sullivan Excellence in Customer Experience Recognitions
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