June 17, 2010 09:30 ET

Emergia Continues Its International Expansion and Invests Over 6 Million Euros in Its Colombian Contact Centre

The 8.000 m2 centre, the largest of its kind in the country, was inaugurated by the President of Colombia, Álvaro Uribe Vélez

MADRID, SPAIN--(Marketwire - June 17, 2010) - The level of success achieved by Emergia Customer Care in the contact centre industry in recent years has been spectacular. Ample proof of this is the process of expansion in which this Spanish company is currently immersed and which has led to its being able to secure its position in several Latin American countries.

It was against this background that the President of Colombia, Álvaro Uribe Vélez, was invited to inaugurate the contact centre set up by Emergia in the locality of Manizales, Colombia, in which the company has invested in excess of 6 million euros. The Colombian leader praised the new project, commenting that this centre represented the confidence of foreign investment in Colombia.

For his part, Albert Ollé, Chairman of Emergia, in the context of the event stated that, "Colombia has played a key part in our international expansion process. Its capacity for multiple market business development, together with the unconditional support given by Colombian institutions, have succeeded in turning a project of this size into a reality: a centre capable of handling over 100 million multichannel interactions a year for major European and American corporations".

The company's senior executive also expressed his appreciation for the contribution made by the Emergia Colombia working party and highlighted the fact that the facilities in Manizales are headed up by Spanish and Colombian executives with a highly international profile who are COPC Contact Centre certified, which will ensure an excellent standard of operational management.

Likewise present at the event was Alejandro Zurbano, Emergia's Managing Director, who stated that "With a capacity for 1100 work stations, Emergia Colombia will create over 2000 jobs to serve Latin America and the Hispanic market in the United States.

The centre itself consists of an exclusive three-storey building providing such modern facilities as a lecture theatre, crèche, conference rooms and training rooms, the work station space ratios being above the averages found in America and Europe, which means that team members will be able to enjoy a spacious and comfortable working environment.

Within its 8.000 m2 this modern centre offers all the usual Contact Centre services in offshore format for Spain and, thanks to its size and cutting-edge technology, is also able to offer nearshore services to North American clients and Latin America in general. 

Emergia corporate information

Created in 2005, Emergia Customer Care is a company of a singularly innovative nature whose business involves handling the relationship which other companies maintain with their clients. Through its 10 latest generation contact centres located in Europe and Latin America, the company offers services in Spanish, Catalan, English, French, German and Italian, handling issue, reception, telesales, back office, front office and helpdesk campaigns involving a whole raft of voice and messaging communication technologies.

With a focus entirely centered on the needs of its clients, the company has developed three major business lines which allow it to diversify its approach to the client management market, in terms of structure as well as skills and objectives: Emergia Contact Center, Emergia Consulting and Emergia BPO. In Spain, the company has offices in Madrid, Barcelona and Cordoba, while abroad it has bases in Santiago (Chile), Manizales (Colombia) and Atlanta (USA).

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