SOURCE: American Home Shield

home warranty, home protection, appliances, home systems, preventative maintenance, real estate

January 06, 2015 09:35 ET

American Home Shield Earns 2015 Top Rated Award From Leading Home Warranty Review Organization

MEMPHIS, TN--(Marketwired - January 06, 2015) - American Home Shield, the leading home warranty company, has earned the 2015 Top Rated Award from HomeWarrantyReviews.com, the foremost home warranty consumer review site in the United States. The award is based on customer feedback posted to the site, and a variety of customer satisfaction metrics, such as service request approvals, customer retention rates, and how companies made use of various social media and other online forums to address consumer issues.

"The Top Rated Award is a reflection of the highest level of satisfaction among American Home Shield customers who come to our site," said Krupesh Bhat, editor-in-chief of HomeWarrantyReviews.com.

Last year, American Home Shield responded to more than 3 million service requests from its customers, who use the company's home warranty plans for professional repair services and to help protect their budgets against unexpected repair costs when their major home appliances or systems break down.

"Our employees work with more than 11,000 contractors and 45,000 technicians across the country to deliver quality service at every step in the process," said Mark Barry, group president of American Home Shield and ServiceMaster Franchise Services Group, business units of ServiceMaster Global Holdings, Inc. (NYSE: SERV), a leading provider of residential and commercial services. "We're honored to win the award for many reasons, but especially because it's based on customer feedback and it reflects the great work of a great team."

Homeowners interested in American Home Shield home warranties can visit www.ahs.com for more information; and visit the company's YouTube channel, YouTube.com/TheAHSTeam, for a variety other home maintenance and safety tips. The short, informational videos are hosted by licensed contractor and television personality David Leon.

About HomeWarrantyReviews.com
Homewarrantyreviews.com is an independent website with more than 18,000 consumer reviews; the site was founded in 2006 to help consumers make informed decisions as they consider home warranty coverage. Through its annual awards program, the website recognizes top-rated companies based on consumer ratings and reviews, as well as other customer-satisfaction metrics.

About American Home Shield
American Home Shield founded the home warranty industry in 1971 and remains the industry leader. Together with all of its wholly-owned subsidiaries, American Home Shield services over 1.5 million customers in all 50 states. The companies operate four customer service centers, employ approximately 1,800 employees and have a national contractor network made up more than 11,000 independent home service contractors and more than 45,000 service technicians. American Home Shield is a business unit of ServiceMaster Global Holdings, Inc. (NYSE: SERV), one of the world's largest residential and commercial service networks. The company's brands include Terminix, American Home Shield, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec.

About ServiceMaster
ServiceMaster Global Holdings, Inc. (NYSE: SERV) is a leading provider of essential residential and commercial services, operating through an extensive service network of more than 7,000 company-owned, franchised and licensed locations. The company's portfolio of well-recognized brands includes Terminix (termite and pest control), American Home Shield (home warranties), ServiceMaster Restore (disaster restoration), ServiceMaster Clean (janitorial), Merry Maids (residential cleaning), Furniture Medic (furniture repair) and AmeriSpec (home inspections). During the last 12 months, the company served approximately 5 million residential and commercial customers through an employee base of approximately 13,000 company associates and a franchise network that independently employs an estimated 33,000 additional people. The company is headquartered in Memphis, Tenn. Go to www.servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or facebook.com/TheServiceMasterCo.

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