VICTORIA, BC--(Marketwired - April 18, 2016) - Live Virtual Help Desk announced today, the appointment of Mike Byrne as the company's VP of Sales and Marketing. The company said it created the role and appointed Byrne to further its growth and to move the business up market to enterprise customers.
Byrne will be responsible for leading the company's go-to-market strategy, demand generation and the company's sales organization. Byrne will be focused on scaling the marketing presence, raising the company's brand visibility, and building Live Virtual Help Desk's managed services business and enterprise customer base.
The company said Byrne has a reputation for developing and executing high-impact marketing programs geared specifically for fast growth companies. He also brings years of experience selling directly to MSPs and customers in using a variety of managed services solutions across all industries.
"Mike is a perfect complement for the LVHD team because of his deep experience and his understanding of how businesses can leverage managed services," said Dan Sturgill, CEO of Live Virtual Help Desk. "Mike will take over primary responsibility for the company's marketing efforts and the conversion of leads into opportunities and ultimately revenue," said Sturgill.
"I am excited to join Dan and the team at LVHD because they have built their business the right way, focused on long-term relationships and high integrity," said Byrne. "LVHD has developed a suite of managed service offerings including Helpdesk, NOC, remote and on-site project services that allow customers to offload non-strategic activities to a partner that will deliver in a scalable robust way and at a price point that meets today's demanding budgets," said Bryne.
Byrne's past experience includes sales and marketing roles at N-Able, GFI, Quest Software and most recently Dell. His extensive background in content marketing, digital marketing and demand-generation strategies for business-to-business (B2B) technology companies will directly support LVHD's growth and revenue objectives.
Live Virtual Help Desk' service offerings are available to MSP partners and large enterprise customers worldwide.
Founded in 2007, Live Virtual Help Desk (LVHD) delivers helpdesk and NOC services to SMB customers through its growing base of over 500 Managed Services Providers (MSPs) and directly to large enterprise customers. LVHD allows businesses to focus internal staff on high margin, user facing activities, while leveraging LVHD to deliver preventative maintenance, monitoring, remediation and helpdesk services for customers and employees. By relying on LVHD in this manner, companies can provide a more comprehensive base of support by handing off hours of maintenance and service requirements. Cost reduction, capital conservation and improving IT services are the major drivers causing these companies to seek able partners. LVHD's fully integrated solution builds on the synergy between its Helpdesk and NOC services which strengthens a company's ability to deliver these solutions to the market as a cost-effective managed services offering.