SOURCE: Chordiant Software

April 13, 2005 18:35 ET

/ CORRECTION - Chordiant to Showcase Decision Management Capabilities at Brainstorm Business Process Management Conference

CHICAGO, IL -- (MARKET WIRE) -- April 13, 2005 -- In the press release, "Chordiant to Showcase Decision Management Capabilities at Brainstorm Business Process Management Conference," issued earlier today by Chordiant Software, Inc. (NASDAQ: CHRDE), we are advised by the company that the quote in the fourth paragraph should be attributed to, "Don Morrison, President of Chordiant Software," rather than "Don Morrison, CEO of Chordiant Software," as originally issued by the company. Complete corrected text follows:


Chordiant to Showcase Decision Management Capabilities at Brainstorm Business Process Management Conference

Chordiant Decision Management Solution Delivers New Advisory Capabilities by Combining Predictive Models, Business Rules & Processes

CHICAGO, IL -- 04/13/2005 -- Chordiant Software, Inc. (NASDAQ: CHRDE), the solutions leader in automating and managing operational business processes for leading service-driven organizations, today announced it will demonstrate its breakthrough Chordiant Decision Management solution at the Brainstorm Business Process Management (BPM) Conference being held this week at the Hyatt Regency McCormick Place in Chicago. The conference is the premier event for business process professionals to learn about the latest best practices, research and methodologies and technology advancements shaping the BPM industry.

Chordiant will demonstrate its Decision Management solution that provides customer-facing representatives with the next best action to take for each interaction to maximize revenue opportunities and increase customer value, while minimizing business risk. Designed for global enterprises in the business-to-consumer sector, including the telecommunications, retail finance and consumer direct industries, Chordiant's new Decision Management applications use predictive analytics to create models which are then combined with an enterprise's unique business rules and processes in order to determine the next best personalized recommendation for each customer. These recommendation-driven decisions can now be executed in real time to increase the potential for converting customer service contacts into revenue-generating opportunities.

"We've consistently stressed the importance of providing the right customer with the right offer at the right time through the right channel, and the addition of our Chordiant Decision Management solution will provide global enterprises with new capabilities to increase revenue-creation opportunities with their customers," said Don Morrison, President of Chordiant Software.

A key application that will be demonstrated within the Chordiant Decision Management suite is Chordiant Predictive Analytics Director. Providing advanced predictive analytics, this module allows business users to automate time-consuming elements of the data analysis process and create a 'modeling factory' environment. It also adds significant predictive power and reliability to statistician-centric modeling approaches that is highly accessible to marketing and business users.

About Chordiant Software, Inc.

Chordiant (NASDAQ: CHRDE) automates the end-to-end operational business processes that enable the business from the back-office systems, existing applications and processes through to the communications with customers.

Chordiant Solutions combine powerful business process management technology with your business processes for multi-channel applications in marketing, decision management, the contact center, and retail channels, including self-service. The solutions provide end-to-end, process-driven applications, encompassing a single view of the customer, delivered through a role-based desktop. The solutions integrate with existing systems and data thereby leveraging current assets. Chordiant Services enable rapid and successful implementations by reducing risk, increasing return on assets and lowering total cost of ownership.

Headquartered in Cupertino, California, Chordiant maintains offices in Boston; Mahwah, N.J.; Manchester, N.H.; New York City; London; Paris; Amsterdam; and Munich.

Safe Harbor

This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would," "guidance," "projects" and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation Chordiant's Transition Report on Form 10-K/T, and Quarterly Reports filed on Form 10-Q. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release.

Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.

Contact Information

  • Chordiant Media Contacts:
    Andy Cutler
    Chordiant Software, Inc.
    408-517-6100 for North America
    020-8380-1542 for Europe
    andy.cutler@chordiant.com

    Chordiant Investor Relations Contact:
    Steve Polcyn
    Chordiant Software, Inc.
    +1-408-517-6282
    steve.polcyn@chordiant.com