September 08, 2008 12:06 ET

1Call Introduces Revolutionary Infinity IS Soft Agent

MCFARLAND, WI--(Marketwire - September 8, 2008) - The 1Call Division of AMTELCO is pleased to announce the new 1Call Infinity IS Soft Agent, which offers revolutionary simplicity to improve both agent and call center performance, instantly impacting an organization's bottom line.

The key to the power of the Infinity IS Soft Agent is the unique combination of the amazing built-in search and action capabilities of the Soft Agent Sandbox, combined with the straightforward, uncluttered screen. With each keystroke, the intelligence of the Sandbox knows to either look up information real time, or to call a number. The Soft Agent Sandbox provides a single point of focus, saving time and eliminating errors for agents. According to AMTELCO President Tom Curtin, "The release of the new Infinity IS Soft Agent is groundbreaking for AMTELCO. The development of the Soft Agent stems from a market-driven demand based on feedback from our existing and prospective customers."

He continued, "The Infinity IS Soft Agent, using 1Call's Sandbox search technology, offers users new and powerful tools for call handling, as well as information access and sharing. The Soft Agent uses industry standard protocols, including SIP, to integrate with PBXs and IP-based switches, and gives call centers a much more efficient way to handle calls throughout their enterprise. The Infinity IS Soft Agent isn't a market-specific product and will be a valuable tool for any industry that needs a more efficient way to handle calls."

The new Infinity IS soft agent will complement AMTELCO's extensive line of products for Healthcare and Higher Education organizations. The IS Soft Agent will also be available to government facilities, military installations, call centers and commercial businesses. The IS Soft Agent will be sold directly by AMTELCO employed sales specialists, or through certified dealers.

About the 1Call Division of AMTELCO

Building on over 30 years of innovation, AMTELCO's 1Call Division was formed in 1997 to serve the unique call center and communication needs of Healthcare and Higher Education facilities. As a leading provider of innovative customized CTI (Computer Telephony Integration) call center solutions, AMTELCO and 1Call have an installed based of over $600M worldwide.

For more information on the 1Call Infinity IS Soft Agent, call 1-800-356-9148, visit, or e-mail

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