SOURCE: Mitchell International, Inc.

April 23, 2007 09:00 ET

2007 Mitchell Medical Conference Examines Ways to Optimize the Auto Casualty Claim Process and Increase Customer Satisfaction

New Ideas Emerge on How to Leverage Data Analytics for Maximum Operational Savings and Minimal Losses

SAN DIEGO, CA -- (MARKET WIRE) -- April 23, 2007 --On March 14th, 2007 the fifth annual Mitchell Medical Conference drew to a close in San Diego, CA, after bringing together more than 130 insurance carrier executives, claims processing experts and consultants.

Over a three-day period, Mitchell Medical Conference participants, including J.D. Powers and Associates®, McKinsey & Company and LexisNexis®, engaged in presentations and panels on issues of critical importance to the automotive casualty claims marketplace, such as:

--  The challenges and opportunities associated with creating an
    integrated casualty claims solution: Lower costs via more effective claims
    processes;
--  Boosting customer satisfaction by increasing claim satisfaction to
    drive competitive advantage;
--  Driving loss costs downward with better handling of critical claim
    segments such as 3rd party injury claims;
--  Fighting fraud in medical claims; and,
--  Effective casualty claim cost management through predictive modeling.
    
Out of the many topics discussed at the conference, the issue of how to use data analytics to reduce loss adjustment expenses (LAE) and achieve operational excellence in managing casualty claims emerged as the main attraction.

"Claims handling for the casualty claim industry, including reviewing medical bills and evaluating bodily injury and property damage liability claims, has historically been characterized as inefficient and error prone due to the manual nature of the tasks involved," said Tom McCarthy, Sr. Vice President and Founder of Mitchell Medical. "Automation and decision support tools leveraging powerful predictive modeling techniques can provide insurers an opportunity to improve the efficiency and overall effectiveness of their claims operations."

Employing best practices in managing casualty claims is just one aspect of a well run claims organization. Speaking about the importance of a customer's experience in the claim process, Kevin Keegan, J.D. Power and Associates, said: "When an auto claim occurs it becomes a decisive moment of truth with customers, accounting for 44% of a customer's perception of their carrier. How well the customer experience is managed drives renewal behavior, their willingness to recommend their carrier and their tolerance of price. It is important for carriers to pinpoint and execute the practices that will surprise and delight their customers."

About Mitchell Medical

Mitchell Medical is the preeminent supplier of casualty claims solutions to the insurance industry. Mitchell's Decision Point auto medical bill re-pricing application and ClaimIQ decision support suite for liability claims suite are the only products focused exclusively on the auto insurance market. Leveraging a database of 500 million patient encounters and a powerful analytical modeling approach to claims, Decision Point and ClaimIQ help drive an optimized claims process while maintaining effective controls on claim settlement costs.

About Mitchell International, Inc.

Mitchell International is a leading provider of information, workflow, and performance management solutions to the automotive insurance claims industry, serving carriers, collision repair facilities, and other commercial participants in the physical damage and auto-related medical claims markets. Mitchell facilitates millions of electronic transactions between more than 16,000 business partners each month to enhance their productivity, profitability, and customer satisfaction levels. For more information on Mitchell International, visit its Web site at www.mitchell.com.

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