SOURCE: [24]7

[24]7

June 06, 2013 12:00 ET

[24]7 Assist Cited as Online Engagement Chat Solution in Independent Review of Customer Service Solutions

[24]7 Assist Is Part of a Multi-Channel Customer Experience and Sales Platform Bridging Online, Mobile, Social and Voice Channels

CAMPBELL, CA--(Marketwired - Jun 6, 2013) - [24]7, the intuitive customer experience company, today announced the inclusion of its [24]7 Assist product in the June 2013 report entitled: "Market Overview: Chat Solutions for Customer Service" by Forrester Research, Inc. According to Forrester, chat is critical to the promise of customer service. The research, just released, spotlights the capabilities of integrated and standalone chat solutions, providing a decision framework for choosing the right enterprise to consumer chat product.

[24]7 Assist is part of a larger family of cloud-based, multi-channel sales and customer service solutions powered by [24]7's Predictive Experience Platform. The platform enables an omnichannel customer experience. [24]7 Assist is a smart chat solution that offers the industry a unique combination of predictive analytics and real-time decisioning, intuitive experience, and a smarter agent workspace for agent productivity and performance management. [24]7 Assist is proven to enable higher sales revenue, improved conversion rates and higher customer satisfaction.

According to the report, highlights of the [24]7 Assist solution include, "predictive chat (model-based) to better target customers based on real-time analysis of customer Web and mobile journeys," as well as deep customization of engagement interfaces, robust reporting, and analytics to manage and optimize visitor engagement. The report also mentions [24]7's pay-for-outcome model, where pricing is based on successful business outcomes.

"We are pleased to be included in the report and believe that being named is a testament to our status in the industry," said PV Kannan, founder and CEO of [24]7. "We look forward to continuing our product and company momentum with solutions based on the predictive power of our platform -- solutions that disrupt the status quo, as we reinvent the customer experience, across channels, devices and industries."

Contact [24]7 at www.247-inc.com/forrester-report for a copy of the report.

About [24]7
[24]7 makes customer service and sales simple. Our platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. We do this over 2.5 B times a year for the world's leading companies. [24]7's platform enables an omnichannel interaction experience. We connect customer interactions across an enterprise's web, mobile, chat, social, and phone channels. It's all in real-time and in the cloud. Our solutions drive immediate business results. We increase revenues, reduce service and sales costs, and create more satisfied customers. [24]7 serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. [24]7 is noted by Forbes as one of America's Most Promising Companies. [24]7 is a trademark of 24/7 Customer, Inc. [24]7 is based in Campbell, California. For more information, visit: www.247-inc.com

[24]7 is a trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.

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