SOURCE: [24]7

[24]7

October 30, 2012 09:00 ET

[24]7 Continues International Expansion With New European Headquarters

Offices in London's Covent Garden Provide a Base for [24]7's European Expansion and Reflect Growth in the Market

CAMPBELL, CA--(Marketwire - Oct 30, 2012) - [24]7, the intuitive consumer experience company, has continued its international expansion with a move into spacious new offices in London.

[24]7 works with some of Europe's biggest companies to provide a more predictive customer experience to suit modern service expectations. The move cements [24]7's commitment to delivering its world class solutions further across Europe.

[24]7 was recently recognized by Ovum in the analyst firm's latest report, The Competitive Landscape for Realtime Customer Interaction Decisioning Tools

"[24]7 provides a cloud-based platform that uses big data and prediction to create simpler, more natural customer experiences," noted Ovum's Aphrodite Brinsmead, senior analyst, customer interactions, and author of the study. "[24]7's solution integrates online, mobile, speech, and contact center assets in a single platform and provides on-going analysis of how each channel is performing. Customers can continually refine their customer intent and engagement models in order to improve the customer experience."

[24]7's solutions have been gaining traction in Europe where leading companies from diverse markets such as financial services, telecoms, travel, utilities and retail look to remain competitive in the fast-paced online environment.

"These new offices provide us with the facilities we need to meet demand in the European market," noted Mike Hughes, [24]7 managing director, Europe. "We're talking with many organizations which realize that to compete in the online market, companies need to be smarter, and this means deriving value from the data they have on their customers by using it to deliver intuitive customer service integrated across a range of communication channels. We're delighted to have the team working together at our new offices and look forward to building the presence of [24]7 in Europe."

About [24]7
[24]7 Customer, Inc., the intuitive consumer experience company, provides software and services that make it simple for consumers to connect with companies to get things done. [24]7 is a trademark of [24]7 Customer, Inc. [24]7 has one of the largest cloud-based, self-service networks in the world, managing more than 2.5 billion interactions annually. [24]7's software helps companies anticipate what consumers want, simplify interactions, and learn from those interactions so that future experiences get better all the time. [24]7 is based in Campbell, California. For more information, visit: www.247-inc.com.

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