SOURCE: [24]7


August 13, 2012 14:22 ET

[24]7 Customer Experience Innovation, Leadership on Stage at SpeechTEK 2012

Company Executives to Speak in Six Sessions at Industry's Leading Gathering on the Future of Speech Technology and Customer Experience

CAMPBELL, CA--(Marketwire - Aug 13, 2012) - [24]7, the intuitive consumer experience company, today announced that it will be presenting at SpeechTEK 2012, August 13-15 at the New York Marriott Marquis. Four [24]7 executives, led by Chief Technology Officer Patrick Nguyen, will speak on a variety of topics at the industry's top speech technology and customer experience event.

Nguyen will present a method of understanding customer experience as a "journey," which is comprised of a series of tasks that lead to a specific outcome that must be woven together into a seamless and intuitive experience.

Nguyen, a frequent industry speaker and annual presenter at SpeechTEK since 2008, brings more than 20 years of experience in engineering management and software development to his current role as CTO at [24]7. Earlier experience includes Nguyen's role as CTO with Voxify, and technical management roles at Personify, McKinsey and Company, and Australia's Telstra Research Labs. Nguyen holds multiple speech technology patents.

[24]7's Speakers

Monday, August 13, 2012
1:15 - 2:00 p.m.
Balancing Business and Design Concerns
Rich Garrett, Senior Solutions Consultant

Tuesday, August 14, 2012
10:45 - 11:30 a.m.
Understanding Customer Journeys
Patrick Nguyen, Chief Technology Officer

10:45 - 11:30 a.m.
Multimodal Interaction Design
Samrat Baul, Senior Manager, Application Design and Speech Analytics

10:45 - 11:30 a.m.
Analysts Discuss Analytics
Rich Garrett, Senior Solutions Consultant

2:45 - 3:30 p.m.
Unified Cross-Channel Experiences
Samrat Baul, Director, Application Design and Speech Analytics

2:45 - 3:30 p.m.
Multimodal and Multichannel Languages and Platforms
Mike Monegan, Vice President, Applications

[24]7's Predictive Experience (Px) Platform is the largest cloud-based customer service platform in the world, serving the industry's leading companies in the communications, financial service, retail, technology and travel industries. [24]7 brings together multiple communications channels, and structured and unstructured data to improve the effectiveness of business and consumer interactions. The platform continually learns from every interaction, ultimately helping businesses to make leaps in performance, and to improve overall customer satisfaction.

About [24]7
[24]7, the intuitive consumer experience company, provides software and services that makes it simple for consumers to connect with companies to get things done. [24]7 has the largest cloud-based, self-service network in the world, managing more than 2.5 billion interactions annually. [24]7's software helps companies anticipate what consumers want, simplify interactions, and learn from those interactions so that future experiences get better all the time. [24]7 is based in Campbell, California. For more information, visit:

[24]7 is a trademark of 24/7 Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.

Contact Information

  • Media Contact:
    Larry Smalheiser
    Trainer Communications
    (925) 271-8211
    Email Contact