SOURCE: [24]7


June 25, 2013 08:00 ET

[24]7 to Demonstrate Omnichannel Customer Experience Solutions at Forrester's Forum for Customer Experience Professionals

Company Executives Will Highlight Intuitive Products That Enhance the Customer Journey

CAMPBELL, CA--(Marketwired - Jun 25, 2013) - [24]7, the intuitive customer experience company, will participate as a Silver Sponsor and exhibitor at Forrester's Forum For Customer Experience Professionals East taking place June 25-26, 2013 at the New York Marriott Marquis.

[24]7 is proud to be a Silver Sponsor for this renowned customer service event. The company will demonstrate how their intuitive customer experience solutions enhance customer engagement at booth #205. The [24]7 exhibit, "Your customer, their experience, any channel," showcases the benefits of an omnichannel customer sales and service approach. Omnichannel represents the ability to provide customers with continuous, connected experience that maintains context across multiple channels regardless of if the customer is connected via online, chat, or voice -- even when the customer changes channels mid-conversation -- a seamless, integrated customer experience.

Forrester's Forum for Customer Experience Professionals East will feature keynotes by industry executives from leading global companies sharing how their companies took customer service to the next level. Attendees of the event will also learn how to build a customer service road map, establish a customer experience strategy and measure the ROI of customer programs.

About [24]7

[24]7 makes customer service and sales simple. Our platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. We do this over 2.5 billion times a year for the world's leading companies. [24]7's platform enables an omnichannel interaction experience. We connect customer interactions across an enterprise's web, mobile, chat, social, and phone channels. It's all in real-time and in the cloud. Our solutions drive immediate business results. We increase revenues, reduce service and sales costs, and create more satisfied customers. [24]7 serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. [24]7 is a trademark of 24/7 Customer, Inc., which is based in Campbell, California. For more information, visit:

[24]7 is a trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.

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