SOURCE: [24]7


November 04, 2013 09:00 ET

[24]7 Executive Receives Big Data Thought Leader Award From World Brand Congress

[24]7's Chief Scientist and Global Head of Analytics and Data Sciences Recognized for His Leadership in Big Data and Customer Experience

CAMPBELL, CA--(Marketwired - Nov 4, 2013) - [24]7, the intuitive customer experience company, today announced that Ravi Vijayaraghavan, chief scientist and global head of analytics and data sciences, was presented the Big Data Thought Leader Award at World Brand Congress, which took place on October 21, 2013. Vijayaraghavan joined the [24]7 team in 2008 and has extensive experience in developing predictive analytics to apply to Big Data in the customer service industry. He has more than 20 patent filings and has spoken at many international conferences on the topic of Big Data and analytics.

World Brand Congress is the largest gathering of the best brains behind some of the most successful and sought after brands. The award recognizes professionals and organizations that pioneered Big Data analytics initiatives and have had a positive impact within the Big Data analytics community. As part of the recognition, Vijayaraghavan presented a keynote talk on "Big Data and Customer Experience" at the conference.

"We value Ravi's contributions to [24]7 and the deep data science that is at the foundation of our predictive experience technology," said PV Kannan, founder and CEO of [24]7. "Ravi's leadership and insight enables [24]7 to offer customer service and sales solutions that deliver business outcomes of incremental revenue, customer satisfaction and customer loyalty."

About [24]7
[24]7 makes customer service and sales simple. Our platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. We do this over 2.5 billion times a year for the world's leading companies. [24]7's platform enables an omnichannel interaction experience. We connect customer interactions across an enterprise's web, mobile, chat, social, and phone channels. It's all in real-time and in the cloud. Our solutions drive immediate business results. We increase revenues, reduce service and sales costs, and create more satisfied customers. [24]7 serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. [24]7 is noted by Forbes as one of America's Most Promising Companies. [24]7 is a trademark of 24/7 Customer, Inc. [24]7 is based in Campbell, California. For more information, visit:

[24]7 is a trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.

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