SOURCE: [24]7


April 16, 2013 20:47 ET

[24]7 Mobile Thought Leaders Discuss Mobile Assistance and Multi-Modal App Innovation at Mobile Voice Conference 2013

Company Executives Speak on Multi-Modal Applications, Evolution of Customer Service at Top Industry Gathering on Mobile Speech Technology

CAMPBELL, CA--(Marketwired - Apr 16, 2013) - [24]7, the intuitive customer experience company, today announced that two of its executives are presenting at The Mobile Voice Conference, April 15-16, 2013 at the Hyatt Regency San Francisco. At the leading mobile speech technology event, Chief Technology Officer Patrick Nguyen and Samrat Baul, Director, VUI Design and Analytics, are speaking on multi-modal customer service, the role of applications and industry best practices.

Co-organized by Applied Voice Input Output Society (AVIOS), and Bill Meisel, President, TMA Associates, the Mobile Voice Conference examines the practical, business, and technical implications of the paradigm shift driven by the growth in numbers and sophistication of mobile phones and other mobile devices.

On Tuesday, April 16, Samrat Baul, Director, VUI Design and Analytics, [24]7, presents in the "Mobile Personal Assistants: Current Status and Goals" session. His topic is "Multi-Modal Apps for Real People."

Also on Tuesday, April 16, [24]7 CTO Patrick Nguyen presents in the "Multiple Modes of Customer Service: The Evolution of the Contact Center" session. Patrick's topic is "Crossing Channels - Keeping Up with the Customer and the Context."

Nguyen, a frequent speaker at leading industry events, brings more than 20 years of experience in engineering management and software development to his current role as CTO at [24]7. Earlier experience includes Nguyen's role as CTO with Voxify, and technical management roles at Personify, McKinsey and Company, and Australia's Telstra Research Labs. Nguyen holds multiple speech technology patents.

[24]7 provides a cloud-based [24]7 Predictive Experience Platform and applications that use Big Data and predictive analytics to make customer interactions intuitive. Customers find it simple and easy to connect with companies to get things done. Companies see real business results by optimizing revenue, servicing customers better, and retaining customers longer. For additional background please visit:

About [24]7
[24]7 makes customer service and sales simple. Our platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. We do this over 2.5 billion times a year for the world's leading companies. [24]7's platform enables an omnichannel interaction experience. We connect customer interactions across an enterprise's web, mobile, chat, social, and phone channels. It's all in real-time and in the cloud. Our solutions drive immediate business results. We increase revenues, reduce service and sales costs, and create more satisfied customers. [24]7 serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. [24]7 is a trademark of 24/7 Customer, Inc., which is based in Campbell, California. For more information, visit:

[24]7 is a trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.

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