SOURCE: [24]7


November 11, 2013 19:00 ET

[24]7 to Present on Big Data and Analytics at the 32nd ER International Conference on Conceptual Modeling (ER 2013)

[24]7 Chief Scientist of Analytics & Data Sciences Discusses Big Data and Leveraging Predictive Analytics to Improve the Customer Experience

CAMPBELL, CA--(Marketwired - Nov 11, 2013) - [24]7, the intuitive customer experience company, will participate at the 32nd ER International Conference on Conceptual Modeling taking place November 11-13, 2013, at the Regal Riverside Hotel, Hong Kong. Dr. Ravi Vijayaraghavan, vice president, chief scientist and global head of Analytics & Data Sciences at [24]7 will participate in the Big Data, Analytics, and Clouds panel discussion, at the renowned international conference. Vijayaraghavan was invited to participate on the panel due to his extensive experience in analytics, machine learning and text mining. Vijayaraghavan has more than 20 pending patent applications and numerous refereed publications, and he has presented at several international conferences, most recently at the World Brand Congress 2013.

Panel: Big Data, Analytics, and Clouds
Panel date: November 13, 2013
Panel time: 1:30 - 3:00 p.m. HKT

The ER International Conference on Conceptual Modeling is a leading international forum for presenting and discussing current research and applications. Topics covered at the conference cover the entire spectrum of conceptual modeling including research and practice in areas such as: theories of concepts and ontologies underlying conceptual modeling; methods and tools for developing and communicating conceptual models; and techniques for transforming conceptual models into effective implementations.

About [24]7
[24]7 makes customer service and sales simple. Our platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. We do this over 2.5 billion times a year for the world's leading companies. [24]7's platform enables an omnichannel interaction experience. We connect customer interactions across an enterprise's web, mobile, chat, social, and phone channels. It's all in real-time and in the cloud. Our solutions drive immediate business results. We increase revenues, reduce service and sales costs, and create more satisfied customers. [24]7 serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. [24]7 is noted by Forbes as one of America's Most Promising Companies. [24]7 is a trademark of 24/7 Customer, Inc. [24]7 is based in Campbell, California. For more information, visit:

[24]7 is a trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.

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