CAMPBELL, CA--(Marketwired - Mar 10, 2014) - 7, the intuitive customer experience company, will participate at the Enterprise Connect conference, taking place March 17 - 20, 2014 at the Gaylord Palms in Orlando, Florida. Daniel Hong, senior director of product marketing strategy at 7, will explain how technology advancements in mobile applications, outbound calls with live and automated messages, and big data analytics are used to provide proactive customer service. During the panel titled, "Proactive Customer Care: Taking Care of Customers Before They Call You," Hong will also share case studies of customers who have delivered better customer experience using such techniques.
Panel: Proactive Customer Care: Taking Care of Customers Before They Call You
Speakers: Daniel Hong, senior director of product marketing strategy at 7; John Amein, vice president of product management at Aspect Software; Lance Fried, senior vice president of social & mobile at Five9; Yoel Goldenberg, vice president of alliances and business partners at NICE; and Danny Pompeo, sales director - channel partners at Genesys.
Panel date: March 20, 2014
Panel time: 8:00 - 8:45 a.m. ET
Room: Sun D
The Enterprise Connect Conference is the leading conference and exposition on enterprise communications and collaboration. This year's conference focuses on WebRTC, unified communications, contact centers, SIP trunking, and the cloud, amongst other topics. It creates an opportunity to meet the industry's thought and market leaders as well as to hear comprehensive analyses of products, technologies and applications in the market.
7 makes customer service and sales simple. Our platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. We do this over 2.5 billion times a year for the world's leading companies. 7's platform enables an omnichannel interaction experience. We connect customer interactions across an enterprise's web, mobile, chat, social, and phone channels. It's all in real-time and in the cloud. Our solutions drive immediate business results. We increase revenues, reduce service and sales costs, and create more satisfied customers. 7 serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. 7 is noted by Forbes as one of America's Most Promising Companies. 7 is a trademark of 24/7 Customer, Inc. 7 is based in Campbell, California. For more information, visit: www.247-inc.com.
7 is a trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.