SOURCE: [24]7


August 15, 2013 09:00 ET

[24]7 to Present Innovative Customer Experience Solutions at SpeechTEK 2013

Company Executives Will Highlight the Enhanced Role of Speech and Omnichannel Communication to Improve Customer Experience

CAMPBELL, CA--(Marketwired - Aug 15, 2013) - [24]7, the intuitive customer experience company, will speak at SpeechTEK 2013 taking place August 19-21, 2013, at the New York Marriott Marquis. [24]7 will have several executives presenting on a range of topics at the conference including Mike Monegan, Vice President, Applications; Daniel Hong, Senior Director, Product Marketing Strategy; Samrat Baul, Director of Application Design and Speech Analytics; and Darla Sharp, Multimodal Interaction Designer. SpeechTEK is the foremost speech technology conference, which emphasizes the advancements of speech in customer experience.

Presentation: Giving Customers a Unified Digital Experience
Speakers: Daniel Hong and Mike Monegan
Session date: Monday, August 19, 2013
Session time: 10:15 - 11:00 a.m. ET

Panel: The Changing Role of Speech in a Multichannel World
Panelists: Mike Monegan; William Clark, Global Vice President of Mobile Strategy for SAP; Lynda Smyth, Chief Marketing Officer for Twilio
Session date: Tuesday, August 20, 2013
Session time: 10:45 - 11:30 a.m. ET

Presentation: A Problem-Solving Approach to Multimodal Multichannel Applications
Speakers: Samrat Baul and Darla Sharp
Session date: Wednesday, August 21, 2013
Session time: 10:45 - 11:30 a.m. ET

Launched in 1995, the SpeechTEK Conference ( is recognized worldwide as the industry's premier event focusing on products, services, applications, solutions and innovations using speech technologies. The trade show and educational conference attract a global network of speech technology providers and enterprise customers who are developing and implementing speech solutions.

About [24]7
[24]7 makes customer service and sales simple. Our platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. We do this over 2.5 billion times a year for the world's leading companies. [24]7's platform enables an omnichannel interaction experience. We connect customer interactions across an enterprise's web, mobile, chat, social, and phone channels. It's all in real-time and in the cloud. Our solutions drive immediate business results. We increase revenues, reduce service and sales costs, and create more satisfied customers. [24]7 serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. [24]7 is a trademark of 24/7 Customer, Inc., which is based in Campbell, California. For more information, visit:

[24]7 is a trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.