September 17, 2009 05:00 ET

34SP.com Hosting Service Relies on SmarterTrack

MANCHESTER, UNITED KINGDOM--(Marketwire - Sept. 17, 2009) - UK web hosting company, 34SP.com has recently deployed the SmarterTrack customer service software package as a means of delivering world-class customer support Ticketing and Live Chats to its rapidly expanding portfolio of web hosting clients. The company has developed its reputation over the past ten years with a philosophy embracing "Website Hosting with Exceptional Service and Support".

According to the company, 34SP.com selected the SmarterTrack customer service software in part due to flexibility, as the current SmarterTrack package can be deployed as a traditional installation or in a hosted Software-as-a-Service (SaaS) model.

"The adoption of the SmarterTrack customer service software has dramatically increased client satisfaction levels, and lead to ultra-fast response times in the case of Live Chat," declared 34SP.com Co-founder Stuart Melling. "We can now literally solve in seconds what previously may have taken hours through our previous systems. Plus, the Live Chat creates a level of interactivity previously only available over the phone. The cutting and pasting of data via live chat gives our support team a crystal clear view into what clients are experiencing, and we can instantly respond. The increase in client satisfaction has been nothing short of amazing."

Some features of the SmarterTrack customer service software include:

Live Chat, which gives businesses the ability to reduce phone calls, capture information on Web site visitors, and assist more customers.

A world-class Ticket solution that transforms service, sales, and support emails into a powerful information distribution system.

More than 70 summary and trend reports with many levels of customization and filtering.

Support for multiple brands within a company.

WhosOn, which gives businesses real-time tracking of customers as they navigate Web sites, providing the opportunity to increase sales, expedite customer service, and gather information on site visitors.

A portal interface that is optimized for search engines and functions as the central hub for all communication channels.

Self-service resources, such as a Knowledge Base and news items, that allow customers to research and resolve questions and issues.

A Web-based interface that provides accessibility wherever an Internet connection is available.

An integrated survey system that can be triggered upon events.

Jeff Hardy, VP of Business Operations at SmarterTools commented on the 34SP.com deployment, "SmarterTools is pleased to see International firms like 34SP.com adopting SmarterTrack as a customer service solution for their clients. 34SP.com is committed to the highest levels of customer service and satisfaction, and the fact that they have chosen SmarterTrack to build out their service department speaks volumes about the strength of our support and service solution for the web hosting industry."

Among actual 34SP.com client feedback and comments as a result of the SmarterTrack implementation are: "Although I previously thought your phone support was good ... your on-line support was even better!" - Heather D. and "Live support superb. So easy to use and the assistance first class!" - Jeff R.

To learn more about 34SP.com and its web hosting products, please visit: http://www.34sp.com/hosting.

For further information on SmarterTrack customer service software, please visit: http://www.smartertools.com/SmarterTrack/Features/Customer-Service-Software-Web-Interface.aspx.

About SmarterTools Inc.

Founded in 2003, SmarterTools Inc. is an information technology-management software company based in Phoenix, Arizona. SmarterTools builds a Windows Mail Server, Web Log Analytics reporting tool, and Customer Service Software applications that simplify and automate the day-to-day IT operations of businesses and hosting environments in over 100 countries.

About 34SP.com

34SP.com offers professional website hosting services for cost conscious web developers and designers. The 34SP.com team of technical experts offers industry leading support and service coupled with a money back guarantee to ensure client satisfaction. Website hosting services offered include: UK domains, UK web hosting and dedicated servers. The company is headquartered in central Manchester, England.

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