SOURCE: APAC Customer Services, Inc.

APAC Customer Services, Inc.

November 19, 2009 12:58 ET

APAC Customer Services Renews Agreement With Blue Cross Blue Shield Affiliate

BANNOCKBURN, IL--(Marketwire - November 19, 2009) - APAC Customer Services, Inc. (NASDAQ: APAC), a leader in global outsourced services and solutions, announces the renewal of a multi-year contract with a Blue Cross Blue Shield affiliate company. APAC began providing customer support for a single program nearly ten years ago for this client. Today, APAC's customer care professionals support inquiries across numerous member and provider programs. As a leader in customer care for the healthcare industry, APAC services a number of Blue Cross Blue Shield affiliates and other Fortune 100 healthcare companies.

As part of the agreement, APAC will continue to assist this client's members and providers with inbound customer care, benefits information, eligibility and claims status. APAC agents will also assist with claims adjustments on a limited basis. APAC's delivery model in support of this client includes domestic and offshore customer care centers, as well as APAC's atHOME SERVICE® agents.

"Here at APAC we've built a culture where client satisfaction is first and foremost -- and it's this philosophy that's help lead to the impressive growth of this program over the past decade," stated Michael P. Marrow, CEO and President for APAC. "It's rewarding to see a program that started with just a few dozen agents in a single domestic location grow into a significant client that's serviced in contact centers around the world."

About APAC Customer Services, Inc.

APAC Customer Services, Inc. (NASDAQ: APAC) is a leading provider of quality customer care services and solutions for market leaders in healthcare, financial services, business services, publishing, communications and travel and entertainment industries. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. For more information, call 1-800-OUTSOURCE. APAC's comprehensive web site is at http://www.apaccustomerservices.com.

Forward-Looking Statements

This document contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Generally, forward-looking statements include expressed expectations, estimates and projections of future events and financial performance and the assumptions on which these expressed expectations, estimates and projections are based. Statements that are not historical facts, including statements about the beliefs and expectations of the company and its management are forward-looking statements. All forward-looking statements are inherently uncertain as they are based on various expectations and assumptions about future events, and they are subject to known and unknown risks and uncertainties and other factors that can cause actual events and results to differ materially from historical results and those projected. Such statements are based upon the current beliefs and expectations of the company's management. The company intends its forward-looking statements to speak only as of the date on which they were made. The company expressly undertakes no obligation to update or revise any forward-looking statements as a result of changed assumptions, new information, future events or otherwise.

The following factors, among others, could cause the company's actual results to differ from historic results or those expressed or implied in the forward-looking statements: its revenue is generated from a limited number of clients and the loss of one or more significant clients or reduction in demand for services could have a material adverse effect on the company; the performance of its clients and general economic conditions; and the terms of its client contracts.

Other reasons that may cause actual results to differ from historic results or those expressed or implied in the forward-looking statements can be found in the company's Annual Report on Form 10-K for the fiscal year ended December 28, 2008 and its subsequent filing on Form 10-Q for the fiscal quarters ended March 29, 2009, June 28, 2009 and September 27, 2009. Our filings are available under the investor relations section of our website at http://www.apaccustomerservices.com and on a website maintained by the SEC at http://www.sec.gov.

Contact Information

  • Company Contact:

    APAC Customer Services
    Andrew Szafran
    Senior Vice President & CFO
    847.374.1949
    abszafran@apacmail.com