-- The increasingly distributed nature of applications has broken down the connection between infrastructure performance and the end-user experience. Yet, because end users have "always up, always on" expectations, knowing the relationships between network components, systems, and applications -- and how they work together to deliver a service to the end user -- is more important than ever. -- The end-user experience management market is expected to achieve a 32 percent growth rate this year. This was the highest projected growth of all IT management segments rated by Forrester Research, Inc. ("Market Overview: the IT Management Software Market in 2009," Forrester Research, Inc., 13 March 2009)Quotes Ed Hallock, Senior Director of Solutions Management, ASG "One of IT's biggest challenges today is demonstrating its value to the business by going beyond network and server availability SLAs; they have to satisfy the expectations of end users. Leveraging ASG's core strength in monitoring the performance and availability of networks, servers, applications, and correlating these key performance indicators with the user's actual response time, we help our customers enhance service delivery and achieve true business service alignment." Supporting Resources Solution Sheet -- ASG's BSP Network and User Service Alignment Webinar -- Complete End User Visibility -- Overcoming IT Challenges (Dec. 9, 2009, 2:00 - 3:00 p.m. EST - Presented by Forrester Research, Inc., and ASG). Also available on demand. White Papers -- ASG: Distinctively Positioned to Optimize Web Application Performance by Enterprise Management Associates (EMA) -- Optimizing the End-User Experience Across Your Enterprise by ASG About ASG | www.asg.com ASG provides software solutions to more than 85 percent of the world's largest companies. Through its comprehensive Business Service Management (BSM) solution, Business Service Portfolio™, ASG is an established BSM provider with a strong heritage in metadata management; information management; applications management; infrastructure, performance and operations management; and service and support technologies. ASG enables clients to reduce costs, improve business-service delivery, and reduce risks. Founded in 1986, ASG is a privately held company based in Naples, Florida, USA, with more than 90 offices worldwide.
Contact Information: Contacts: Patricia Colpitts ASG Software Solutions 512.560.4418 pat.colpitts@asg.com Kristen Orfanos Lois, Paul and Partners 781.782.5852 kristen_orfanos@lpp.com