SOURCE: AVST

August 04, 2008 10:00 ET

AVST Launches Online Community at End User Conference in Las Vegas

Community Provides Online Social Network for CallXpress® Users; Fosters Dialogue Between Company and Valued Customers

LAS VEGAS, NV--(Marketwire - August 4, 2008) - Applied Voice & Speech Technologies, Inc. (AVST), a leading provider of Unified Communications solutions, today launched the AVST Online Community at its end user conference taking place this week in Las Vegas, Nev. The new community provides CallXpress users from all over the world and across a variety of industry verticals, including healthcare, education, government, finance and insurance an online forum to exchange ideas and information with their peers, to learn about the latest enhancements to CallXpress and influence the development roadmap for the CallXpress product line.

AVST's annual end user conference is held this year at the New York-New York Hotel & Casino in Las Vegas from August 3rd - 5th. The event provides an opportunity for CallXpress users to come together and share ideas and expertise with other users while being given unprecedented access to AVST engineers and product managers. With the addition of the online community, AVST has extended its user group meeting to the virtual world by providing an online social network for CallXpress User Group members to connect and collaborate about their communications solutions needs throughout the year.

An integral component of the AVST Online Community, a Web 2.0 initiative from the company, is its User Forum designed to facilitate 24/7 interaction with its end users. Forum members can participate in online discussions with their peers as well as with key AVST personnel, on everything from industry news to CallXpress tips.

The AVST Online Community also provides access to end user training and webinars, up-to-date product announcements and participation in early adopter programs and customer surveys. Members of the community will also be introduced to industry and product experts through a series of "Ask the CallXpert" blogs. CallXperts, typically AVST Product Managers and Engineers, will share their stories and experiences; offer tips and tricks, provide advice for exploring some of the lesser known features available with the CallXpress product line and act as community leaders.

"AVST is committed to engaging with CallXpress users and facilitating communication between them," stated Denny Michael, AVST's Vice President of Marketing. "The User Forum is the cornerstone of the online community, and we believe that the shared experiences of our customers will foster affinity for CallXpress throughout the community. As our technology broadens and our user base grows, we continue to find new ways to keep our end users involved in the development process. We feel the User Forum is not only an excellent channel for us to address product questions and offer new solutions, it is also a good resource for identifying new opportunities."

With over 40,000 systems deployed worldwide, AVST's flagship product, CallXpress, delivers world-class call processing, voice mail, unified messaging, fax, notification and speech-enabled personal assistant capabilities to help organizations become more productive. Users can manage voice, fax and e-mail messages from any location at any time -- via laptop, telephone, cell phone or the Internet.

"Our ultimate goal is to have all of our end users online, collaborating with each other as they deploy CallXpress and using the forum to build a knowledge base for frequently asked questions," continued Michael. "We are excited about the opportunity the online community creates to establish contact and relationships with our end users, as their input is critical to us as we move forward with future product releases."

For more information, please visit AVST's User Forum home page at: http://www.avst.com/forum. AVST's CallXpress User forums are available to all CallXpress customers with current XpressCare® contracts.

About AVST

Applied Voice & Speech Technologies, Inc. (AVST) is a leading developer of communications solutions for businesses of all sizes. Through its world-class unified communications platform, CallXpress®, AVST offers the industry's most powerful suite of second generation communications solutions including advanced call processing, voice messaging, unified messaging, fax, notification, and speech-enabled personal assistant (including automated attendant and hands-free mobile worker access).

The CallXpress unified communications platform is designed to facilitate the enterprise migration from legacy TDM call processing and voice mail solutions to IP-enabled unified communications by delivering the interoperability, scalability, feature depth and flexibility, and administrative capabilities that enterprise IT and Telecom teams are demanding.

Headquartered in Orange County, Calif., AVST maintains facilities in Seattle, Wash. and the United Kingdom and has remote sales offices across the United States. With more than 40,000 systems installed worldwide, AVST's unified communications solutions are sold and supported internationally by an extensive network of resellers and OEM partners. For more information contact Denny Michael, Vice President of Marketing, at 949-699-2300 or access the company's website at www.avst.com.

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