SOURCE: Aberdeen Group, a Harte-Hanks Company

June 05, 2007 12:52 ET

Aberdeen's Annual Chief Service Officers Summit the Meeting Place for Service Chain's Top Executives

The Two-Day Executive Summit Will Tackle Pressing Issues Organizations Face in the Delivery of Mission-Critical, Post-Sales Service

BOSTON, MA--(Marketwire - June 5, 2007) - The upcoming Chief Service Officers (CSO) Summit, presented by Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), will be held on October 9 - October 10, 2007 at the Seaport Hotel and World Trade Center, in Boston, MA. This is the preeminent best practices and networking event for service executives to join peers from industry leading companies to discuss how best-in-class companies are turning services into profit. An intimate group of roughly 200 of the top service minds in the world will congregate to discuss trends, ideas, strategies, and best practices pertaining to the escalating role of post-sales service in increasing profitability and driving customer loyalty. Pressing issues such as the aging workforce, rising fuel costs and differentiation in an increasingly competitive marketplace will be addressed, along with topics relating to Integrated Service Processes, Optimized Service Workforce Management, Service Parts Planning and Logistics, Mobility, Distributed Asset Management, Remote Product Service, Service Contracting and Warranty Management.

As part of Aberdeen's annual series of executive summits, the Chief Service Officers (CSO) Summit is the only executive level event that will feature senior service executive presenters and panelists sharing real-world best practices in areas such as the globalization of service chain operations, the CFO's view of strategic service management, and next-generation service chain automation.

Building on last year's highly acclaimed event, this two day executive summit will deliver tangible benefits such as: Identification of global service chain strategies; Collaboration with other service chain executives on critical components of service chain management; Actionable recommendations from service chain leaders which can immediately be implemented to improve service chain performance; Access to valuable research findings to better equip any global service chain process.

"As we bring together service chain executives from around the world and across industries, we are looking forward to elevating the dialogue around post-sales service and address issues that go beyond the tactical operations of workforce or inventory management, and build a community of senior executives to help shape the role service organizations play in the product value chain," said Steve Roth, SVP of the Strategic Service Management Practice at Aberdeen.

For registration and event information, visit: http://www.aberdeen.com/events/live/CSO07/default.asp

About Aberdeen Group, a Harte-Hanks Company

Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.

© 2007 Aberdeen Group, Inc., a Harte-Hanks Company
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