SOURCE: myDIALS

myDIALS

June 21, 2010 08:00 ET

Access Services Deploys myDIALS to Measure and Improve Quality of Healthcare Programs

Non-Profit Turns to Graphical SaaS Dashboards for Low-Cost, Low-Risk Performance Management Solution

LOUISVILLE, CO--(Marketwire - June 21, 2010) -  myDIALS, the leader in SaaS performance management, today announced that Access Services, a large non-profit organization providing services for children and adults with mental health, developmental and physical challenges, has implemented the myDIALS performance management platform to measure and improve the quality of programs for individuals with special needs. myDIALS' software as a service (SaaS) dashboards deliver a snapshot of strategic business, operational, financial, HR and safety metrics that enable Access Services managers and staff to make more informed decisions about how the organization is performing.

Prior to working with myDIALS, Access Services tracked critical metrics by sifting through paper reports. Easy enough for all staff and department heads to understand, myDIALS now allows Access Services users to drill into data and monitor trends in order to focus on the quality of services they're delivering to clients. This includes initiatives such as tracking fundraising, revenue and expenses, measuring the impact of foster children home studies, maintaining low staff turnover rates and closely monitoring case management for children's crisis programs to minimize the number of psychiatric hospitalizations.

"In our goal to help people with special needs live successfully in the community, we are accountable to those we serve and we strive to show first-hand the effectiveness of our services," said Rob Reid, CEO, Access Services. "Though of course I had all the pertinent data to do so previously, viewing it through the lens of myDIALS brought it all into focus and gave me new insights. The intuitive, graphical format was an eye opener and I believe that myDIALS will make us a better organization. With the right information, we can make better decisions, manage more effectively and improve the quality of our services."

myDIALS was the right choice for Access, because it is the industry's most complete SaaS performance management solution that provides sophisticated analytics and what-if scenarios to help users quickly identify, characterize and fix issues. myDIALS automates data connectivity and extraction with more than 35 standard connectors to on-premise or SaaS operational and financial data sources, including NetSuite, Oracle, SAP, databases, spreadsheets, emailed data sources or manual data entry. By eliminating up-front capital expenditures, the myDIALS SaaS model ensures low-cost, rapid deployment and customization.

"We worked closely with the Access Services' team to understand its operational and business needs, helping the organization identify critical performance metrics, who should view them and how they'd be used to improve operational efficiency and outcomes," said Wayne Morris, CEO of myDIALS. "As a non-profit, Access Services appreciated the cost-effectiveness of our SaaS model: there is no need to buy hardware or software and there is no need to devote valuable internal IT resources to the project."

About Access Services
For over 30 years, Access Services has been developing innovative ways to provide support services for individuals with special needs in Southeastern Pennsylvania. A non-profit organization, operating in 10 counties in Pennsylvania, Access Services wide range of programs support adults and children with developmental disabilities and their families, and individuals with mental illness. Through community-based programs, Access Services provides those in need with companionship, hope and opportunity; helping them live independent, meaningful and fulfilling lives in their communities. Visit http://www.accessservices.org for more information and on Facebook (Access Services, Inc.).

About myDIALS
myDIALS is the leading SaaS performance management platform for the visualization and analysis of right-time performance metrics. The only SaaS operational BI solution that incorporates advanced, easy to use analytics, myDIALS enables all users to view, filter and interact with data to make more informed decisions, more quickly. myDIALS connects to any data source for immediate data update and availability, and delivers unparalleled interactivity, knowledge sharing and predictive analytics to support cost-effective continuous improvement. Thousands of users across multiple industries -- including manufacturing, financial services and government -- rely on myDIALS to improve operational performance and business results through better decision making. myDIALS is based in Louisville, Colo. Visit www.mydials.com for more information.

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