SOURCE: Aeroprise

Aeroprise

June 23, 2010 09:03 ET

Aeroprise Puts BMC Remedy OnDemand on BlackBerry

With BMC Software's IT Service Management Applications in Their Hands, Employees, Service Techs and Executives Are More Productive and Better Informed in the Field

MOUNTAIN VIEW, CA--(Marketwire - June 23, 2010) -  Aeroprise today announced mobile BlackBerry support for BMC Software's SaaS IT service management applications. Customers who subscribe to BMC Remedy OnDemand will now be able to access incident and change management apps on their BlackBerry smartphones.

The mobile apps, which work offline, intelligently display the select BMC Remedy OnDemand features a specific role or group requires in the field. As a result, businesses can lower IT costs with higher staff productivity, improve service with field-based updates and make better decisions with real-time data.

Download and test drive Mobile BMC Remedy at www.aeroprise.com/demo.

How to Use It
When office workers request IT services, such as restoring a network outage, the closest support technician instantly gets an alert. With mobile access to BMC Remedy OnDemand, time spent on travel and information gathering is significantly decreased -- resulting in up to 50 percent faster service and 30 percent lower cost-per-ticket.

Why It Matters
"Business users expect mobile apps to be as good, or better, than the ones they use on PCs," said Dan Turchin, CEO of Aeroprise, Inc. "BMC Software is the leader in business applications for IT. Since nearly 70 percent of workers consider themselves mobile and many use BMC products today, it's essential that they are available wherever service is requested and delivered. Aeroprise provides the ease of use and access that customers require."

"BMC is the only company able to provide customers with the agility and control to forge strategic IT support operations by combining traditional service management offerings with virtualization, cloud-computing and mobility solutions," said Paul Avenant, vice president of products, Enterprise Service Management, BMC Software. "Our goal is to bring to market products and services that help businesses reduce IT costs and risks, align technology and business, and deliver services when and where they are needed."

How It Works
As with the BMC Remedy IT Service Management Suite, which Aeroprise already mobilizes, you can view, modify, reassign and search incident and change records on smartphones. Aeroprise deploys quickly with unique mobile features, such as always-on, two-way alerts, end-user personalization, executive summaries, smart menus, ticket conflict resolution, attachments and signature capture.

Aeroprise, the world's most-deployed mobility solution for BMC Software, is a private company headquartered in Mountain View, California, with operations in Bangalore, India.

Aeroprise is a registered trademarks of Aeroprise, Inc. © 2010 Aeroprise, Inc. All rights reserved.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.

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Contact Information

  • Press Contact:
    Alf Abuhajleh
    Aeroprise, Inc.
    Email Contact
    650.404.1188 ext.118