Aizan Technologies

Aizan Technologies

October 11, 2007 09:01 ET

Aizan Announces Introduction of Call Allocator

Hosted telephony call routing tool for business continuity and load balancing

TORONTO, ONTARIO--(Marketwire - Oct. 11, 2007) - Aizan Technologies (www.aizan.com), the leading provider of hosted communications solutions, today announced the launch of ALLOCATOR™. The innovative telephony application is a hosted, carrier-class, high-volume call routing engine that uses a sophisticated filtering model for inbound call routing that is managed by staff of each enterprise user.

ALLOCATOR delivers major advantages to call centres and enterprises worldwide:

- It now puts within reach of any company a powerful call routing solution that until now has only been available to large enterprises with complex and expensive premise-based equipment.

- ALLOCATOR delivers the ultimate in real-time control to network and telecom administrators through on-demand dynamic call routing via a web interface. All calls are seamlessly routed according to the enterprise's specific requirements with respect to staffing and network traffic management.

- ALLOCATOR is operated independently of any equipment or telecom carrier. The application can be deployed in any telecom environment irrespective of the underlying equipment, carrier or operating system.

- Routing is dynamic, facilitating on-demand changes based on call volumes. As a result, disaster recovery planning is easier and more responsive.

- ALLOCATOR delivers real-time online reporting to telecom and network administrators. It benefits the enterprise by offering a comprehensive call detail reporting package to holistically manage the entire suite of telecom services.

ALLOCATOR provides enterprises with intelligent, network-based call routing to accommodate scenarios such as disaster recovery or call load balancing while accommodating regionalization and language/business hours-based logic. ALLOCATOR can be completely self-administered via a secure Web interface with multiple security levels.

"Efficiency is an overriding goal for enterprises and the ability to automatically and intelligently route incoming calls is a critical component," says Sean Morris, CEO, Aizan Technologies. "Aizan's ALLOCATOR accommodates any conceivable scheduling scenario, whether it's routine or incident-specific in real-time and it is administered via a secure web interface."

ALLOCATOR is a carrier-class call routing service, utilizing the power of the company's Enhanced Voice Application (EVA)™. The EVA platform responds to the overall telephone and data network status automatically, ensuring every call is processed with unparalleled reliability.

"Many factors have an impact on the call loads in the call center environment, whether it's bad weather, new product launches or staffing issues," adds Morris. ALLOCATOR provides a seamless, transparent solution to quickly load balance incoming calls across an enterprise's support operations."

About Aizan Technologies.

Established in 2000, Aizan Technologies offers hosted enhanced voice solutions to a huge spectrum of customers focused on fast and secure communications. The company's solutions include Hosted Contact Centre, Preemptive Network Call Routing, Network Telephony Load Balancing, Queuing, Emergency Messaging, One-Number-for-Life and Business continuity solutions. Industry leading 360 degree communications are provided via carrier class centers on Aizan's national network using the company's own leading technology.

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