SOURCE: Enterprise Holdings

Enterprise Holdings

February 10, 2010 08:09 ET

Almost 8,000 Recalled Toyotas Already Repaired, Returned to Alamo Rent A Car, Enterprise Rent-A-Car and National Car Rental Locations

Enterprise Holdings Working Closely With Toyota to Fix Accelerators at Local Dealerships and Airport Car-Rental Service Centers

2010 Prius Vehicles Also Being Removed From Fleet in Response to Toyota Recall; Anti-Lock Brake Systems Expected to Be Repaired Quickly

ST. LOUIS, MO--(Marketwire - February 10, 2010) - Enterprise Holdings announced today that almost 8,000 of its approximately 35,000 recalled Toyota and Pontiac Vibe vehicles have had their accelerator pedals fixed and have been returned to service at its Alamo Rent A Car, Enterprise Rent-A-Car and National Car Rental locations in North America.

The vehicles, identified for recall and suspension of sales due to potential problems with sticking accelerator pedals, represent about 4 percent of the company's entire North American fleet. Enterprise Holdings is working closely with Toyota to repair all affected vehicles and return them to service as soon as possible.

Further, in response to Toyota's recall yesterday, Enterprise Holdings also is taking model year 2010 Prius vehicles out of service temporarily so that the anti-lock brake systems (ABS) can be repaired in accordance with Toyota's instructions. "Because of the high level of customer concern and media coverage of this ongoing story, we are removing these vehicles as well," said Matt Darrah, executive vice president-North American Operations for Enterprise Holdings, which owns and operates the Alamo, Enterprise and National brands.

"Our top priority throughout this entire process has been safeguarding the safety and trust of our customers, and that remains our focus going forward," he said. "We are in constant communication with our dealer partners across North America to ensure that all necessary repairs are made promptly and efficiently."

The company is coordinating with Toyota to expedite the recall work in a number of ways. In some cases, the repairs are being made at local dealerships, while in other locations Toyota technicians are doing the work on site at Alamo, Enterprise and National locations. In some airport locations that have on-site service centers, Toyota technicians are training company technicians to make the repairs.

In every case, the company is taking careful steps to ensure that no vehicle is returned to the fleet until the problems have been corrected. "We're working very hard to ensure that as we return these cars to our fleet, customers can rent them with complete confidence, knowing that the needed repairs have been made," Darrah stressed.

"Our team deserves a great deal of credit for pulling nearly all of these vehicles from our fleet in just over a week, and for minimizing inconvenience to our customers in the process," he said. Enterprise Holdings, which will continue to remove the remaining cars affected by the recalls until they can be repaired, is confident that it will be able to meet customer demand despite such challenges.

Enterprise Holdings is North America's largest and most comprehensive car rental company, with more than a third of all airport business in the U.S. and Canada. In addition, the company operates more than 5,000 Enterprise Rent-A-Car offices located within 15 miles of 90 percent of the U.S. population.

Darrah noted: "The flexibility provided by our unique coast-to-coast network has minimized customer inconvenience and delays as we are able to quickly move vehicles between cities and from airports to nearby neighborhood branch offices -- and vice versa. It also has worked in our favor that the affected vehicles represent such a small percentage of our total fleet, and that we have been able to add new cars while keeping some existing cars a bit longer than planned."

None of the vehicles in the company's car sharing fleet, operated under the WeCar brand, has been affected by either of these safety recalls. The WeCar brand, a natural extension of Enterprise Rent-A-Car's local business rental program, offers mostly hybrids and plug-in vehicles to business customers looking to enhance their fleet management operations and sustainability initiatives. Darrah noted that the brakes on all new Priuses will be carefully inspected before they are programmed for the WeCar car-sharing fleet.

Meanwhile, the company has suspended sales of the models affected by the accelerator issue and will not sell or put any affected Toyota vehicles into service under the Alamo, Enterprise or National car rental brands until all necessary repairs have been made. Further, Enterprise Fleet Management is working closely with Toyota and its leasing customers on plans to make the needed repairs to any leased vehicles subject to the recalls.

About Enterprise Holdings

Enterprise Holdings, through its regional subsidiaries, owns and operates more than 1 million cars and trucks, the largest fleet of passenger vehicles in the world today, under the Alamo Rent A Car, Enterprise Rent-A-Car and National Car Rental brands. As North America's largest and most comprehensive car rental company, Enterprise Holdings also operates a network of more than 7,600 car rental locations in neighborhoods and at airports worldwide, and leads the industry with more than a third of all airport business in the U.S. and Canada.

Enterprise Holdings is headquartered in St. Louis. Ranked No. 21 on the Forbes Top 500 Private Companies in America list, Enterprise Holdings is unparalleled in size, strength and stability -- the only investment-grade company in the car rental industry. In addition, Enterprise Holdings is part of a global strategic alliance with Europcar, creating the world's largest car rental network. Other Enterprise business lines include Enterprise Fleet Management, Enterprise Commercial Trucks, Enterprise Car Sales and WeCar car sharing. For more information about Enterprise Holdings, visit For more information about Enterprise Holdings' environmental stewardship and the company's long-term commitment to ensure the sustainability of its business, visit

Contact Information

  • For more information, contact:
    Laura Bryant
    Enterprise Holdings
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