SOURCE: AltiGen Communications

AltiGen Communications

November 16, 2009 06:30 ET

AltiGen Expands Distribution Agreement With Fiserv

Leading Global Provider of Financial Services Technology Solutions to Offer AltiGen Unified Communications to Its Banking Customers

SAN JOSE, CA--(Marketwire - November 16, 2009) - AltiGen® Communications, Inc. (NASDAQ: ATGN), a leading provider of 100 percent Microsoft-based VoIP business phone systems and call center solutions, announced today that Fiserv, Inc. (NASDAQ: FISV) is expanding its distribution agreement for AltiGen Unified Communications solutions from its credit union customers to now include its banking customers.

Through its ConvergeIT® group, Fiserv has been selling the AltiGen Unified Communications solution to its credit union customers, marketed under the name of the ConvergeIT® telephony suite. With more than 250 credit union customers having already sucessfully deployed the AltiGen solution, the ConvergeIT® telephony suite will now also be sold to Fiserv banking customers.

The ConvergeIT® suite has been developed to specifically address the unique requirements of financial institutions. The solution, based upon AltiGen's Unified Communications software platform, delivers a single integrated system for IP Telephony and Call Center capabilities, tightly integrated with Fiserv core processing solutions. Rather than having to deal with disparate communications systems and vendors, Fiserv credit union and bank customers can unify their communications, and benefit from:

--  "Out of the box" integration with Fiserv account processing solutions
--  Centralized management of communications across all branches
--  Call Center capability that allows agents to be distributed across
--  Centralized call recording to maintain optimum customer support
--  Disaster recovery including site-to-site fail over and off-site back
    up at Fiserv data centers

"The ConvergeIT® suite allows Fiserv to uniquely provide their credit union and bank customers with an integrated communications solution that offers significant cost savings, simplified management and improved customer service capabilities," said AltiGen President Jerry Fleming. "The seamless integration into Fiserv's account processing solutions will further enable the system to provide intelligent routing of calls and connect customers with the employee best able to address their needs in the shortest time possible. This business model has proven successful, as evidenced by the accelerating growth of the ConvergeIT® suite for Fiserv's credit union customers. The timing is right to launch to Fiserv's bank customers."

About AltiGen Communications

AltiGen Communications, Inc. (NASDAQ: ATGN) is a leading provider of 100 percent Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at

Safe Harbor Statement

This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the continued market acceptance of our Voice over IP telephone systems and our call center solutions, and AltiGen's ability to continue to achieve the revenue growth of the ConvergeIT® suite for Fiserv's credit union customers. These statements reflect management's current expectation. However, actual results could differ materially as a result of unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of these and other risks and uncertainties affecting AltiGen's performance, please refer to AltiGen's Annual Report on Form 10-K for the fiscal year ended September 30, 2008 and all subsequent current reports on Form 8-K and quarterly reports on Form 10-Q. All forward-looking statements in this press release are based on information available to AltiGen as of the date hereof and AltiGen assumes no obligation to update these forward-looking statements.