-- "Out of the box" integration with Fiserv account processing solutions -- Centralized management of communications across all branches -- Call Center capability that allows agents to be distributed across branches -- Centralized call recording to maintain optimum customer support -- Disaster recovery including site-to-site fail over and off-site back up at Fiserv data centers"The ConvergeIT® suite allows Fiserv to uniquely provide their credit union and bank customers with an integrated communications solution that offers significant cost savings, simplified management and improved customer service capabilities," said AltiGen President Jerry Fleming. "The seamless integration into Fiserv's account processing solutions will further enable the system to provide intelligent routing of calls and connect customers with the employee best able to address their needs in the shortest time possible. This business model has proven successful, as evidenced by the accelerating growth of the ConvergeIT® suite for Fiserv's credit union customers. The timing is right to launch to Fiserv's bank customers." About AltiGen Communications AltiGen Communications, Inc. (
AltiGen Expands Distribution Agreement With Fiserv
Leading Global Provider of Financial Services Technology Solutions to Offer AltiGen Unified Communications to Its Banking Customers
| Source: AltiGen Communications
SAN JOSE, CA--(Marketwire - November 16, 2009) - AltiGen® Communications, Inc. (NASDAQ : ATGN ), a leading provider of 100 percent Microsoft-based VoIP business
phone systems and call center solutions, announced today that Fiserv, Inc.
(NASDAQ : FISV ) is expanding its distribution agreement for AltiGen Unified
Communications solutions from its credit union customers to now include its
banking customers.
Through its ConvergeIT® group, Fiserv has been selling the AltiGen
Unified Communications solution to its credit union customers, marketed
under the name of the ConvergeIT® telephony suite. With more than 250
credit union customers having already sucessfully deployed the AltiGen
solution, the ConvergeIT® telephony suite will now also be sold to Fiserv
banking customers.
The ConvergeIT® suite has been developed to specifically address the
unique requirements of financial institutions. The solution, based upon
AltiGen's Unified Communications software platform, delivers a single
integrated system for IP Telephony and Call Center capabilities, tightly
integrated with Fiserv core processing solutions. Rather than having to
deal with disparate communications systems and vendors, Fiserv credit union
and bank customers can unify their communications, and benefit from:
NASDAQ : ATGN ) is a leading provider of 100
percent Microsoft-based VoIP business phone systems and Unified
Communications solutions. Having more than 10,000 customers around the
world, AltiGen solutions are designed for high reliability, ease of use,
seamless integration to Microsoft infrastructure technologies, and are
built on a scalable, open standards platform. AltiGen's worldwide
headquarters is in Silicon Valley, California, with international
operations based in Shanghai, China. Local sales, service and support are
provided by AltiGen's worldwide network of over 300 certified partners. For
more information, call 1-888-ALTIGEN or visit the web site at
www.altigen.com.
Safe Harbor Statement
This press release contains forward-looking statements within the meaning
of Section 21E of the Securities Exchange Act of 1934, including, without
limitation, statements regarding the continued market acceptance of our
Voice over IP telephone systems and our call center solutions, and
AltiGen's ability to continue to achieve the revenue growth of the
ConvergeIT® suite for Fiserv's credit union customers. These statements
reflect management's current expectation. However, actual results could
differ materially as a result of unknown risks and uncertainties, including
but not limited to, risks related to AltiGen's limited operating history.
For a more detailed description of these and other risks and uncertainties
affecting AltiGen's performance, please refer to AltiGen's Annual Report on
Form 10-K for the fiscal year ended September 30, 2008 and all subsequent
current reports on Form 8-K and quarterly reports on Form 10-Q. All
forward-looking statements in this press release are based on information
available to AltiGen as of the date hereof and AltiGen assumes no
obligation to update these forward-looking statements.