SOURCE: AltiGen Communications

AltiGen Communications

November 23, 2009 06:30 ET

AltiGen Unified Communications Solution Pays Dividends for New York Bank

Ulster Savings Bank Deploys AltiGen in Call Center and 15 Bank Locations

SAN JOSE, CA--(Marketwire - November 23, 2009) - AltiGen® Communications, Inc. (NASDAQ: ATGN), the leading provider of integrated Microsoft-based Unified Communications solutions, announced today that Ulster Savings Bank has deployed an AltiGen software-based call center and Voice-over-IP solution in 15 New York locations.

Ulster Savings Bank, established in 1851, is a locally-owned bank with strong capital and high quality assets. The bank has managed to grow in a tough economy by strategically investing in technology and attracting concerned customers from troubled banks. Four new branches have been opened in the last several years and the economic downturn has been turned into opportunity.

"While many banks have been shrinking or consolidating, Ulster Savings has been growing," said Jim Hochstatter, Senior Vice President of Technology at Ulster. "Because the bank didn't participate in high risk loans and investments, we have been in a position to attract new customers, as well as invest in the services we provide. In an effort to continue acquiring new customers and increase existing customer satisfaction, we needed a new Unified Communications infrastructure. To that end, we've implemented AltiGen's call center technology at our main location, and have deployed AltiGen's software-based VoIP solution for hundreds of extensions across our 15 locations. Integrating all of our branches into a single communications system has greatly improved our ability to provide top quality service to our customers, as well as allow our employees to work as if they were in the same office."

Ulster Savings Bank deployed AltiGen's MaxCommunications Server (MaxCS) redundant software IP PBX and call center at their main location. All Incoming customer calls are now routed directly to a centralized toll free number at the main location to the customer service center. Calls between branch locations are routed via Voice-over-IP across the bank's private data network, eliminating toll charges.

Using the MaxCS remote survivability option, in the event a branch location is unable to connect to the wide area data network, calls are automatically routed over the public-switched telephone network, avoiding costly service interruptions. Ulster Savings Bank also deployed Microsoft CRM (Customer Relationship Management) software in its customer service department and it will soon be deployed enterprise-wide. In 2010, the bank will deploy AltiGen's new MaxCommunicator desktop call control software, where employees will be able to "click-to-dial" right from MS CRM for outbound calls, and receive screen pops of customer records for inbound calls, which greatly improves employee productivity and customer service.

Ulster Savings Bank chose AltiGen based on the following:

--  AltiGen's VoIP capability integrated all branches for seamless
--  Call center tools such as call recording, detailed agent reporting and
    supervision ensure superior service
--  Centralized management and self administration have significantly
    decreased support costs
--  The software-based technology allows for future growth and flexibility
--  Integration with Microsoft provides long-term investment protection
--  Disaster recovery capability provides multiple options to ensure
    customers are able to reach the bank

"AltiGen is an integrated, complete solution," added Hochstatter. "The experience AltiGen has in working with financial institutions has given us new and better ways of handling the bank's communications, and we look forward to taking advantage of new developments in the future."

"Ulster Savings Bank is a great example of a smart company that takes the strategic long-term view," said Mike Plumer, AltiGen Vice President of Sales. "To be in business for 158 years and grow in one of the banking industry's most difficult times is remarkable."

About AltiGen Communications

AltiGen Communications, Inc. (NASDAQ: ATGN) is a leading provider of 100 percent Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at

Safe Harbor Statement

This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the continued market acceptance of our Voice-over-IP telephone systems and call center solutions, AltiGen's continued ability to provide cost effective call center features, continue to support disaster recovery capability for its customers, and sustain integration into Microsoft solutions. These statements reflect management's current expectation. However, actual results could differ materially as a result of unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of these and other risks and uncertainties affecting AltiGen's performance, please refer to AltiGen's Annual Report on Form 10-K for the fiscal year ended September 30, 2008 and all subsequent current reports on Form 8-K and quarterly reports on Form 10-Q. All forward-looking statements in this press release are based on information available to AltiGen as of the date hereof and AltiGen assumes no obligation to update these forward-looking statements.