SOURCE: AltiGen Communications

AltiGen Communications

November 11, 2009 06:30 ET

AltiGen Unifies Communications for the Emergency Command Center in Nanjing, China

SAN JOSE, CA--(Marketwire - November 11, 2009) - AltiGen® Communications, Inc. (NASDAQ: ATGN), a leading provider of 100 percent Microsoft-based VoIP business phone systems and call center solutions, announced today its successful integration into the emergency command center of the safety inspection bureau platform in Jiangsu Province, Nanjing.

As China's second largest provincial capital city, Nanjing has nearly 7,000,000 residents. Their emergency command system is mainly used for major incidents, responsible for the command of emergency scenes to efficiently carry out emergency task allocation, staff scheduling and effective use of emergency resources to ensure the shortest time to emergency response action. The emergency command system for production safety has historically been under the supervision of both production safety and emergency management. In an effort to create one global system under single management, the command center team worked to combine and build a perfect emergency platform, infrastructure and applications environment.

Until now, the safety platform and PBX worked as two distinct systems, but both are vital in the emergency process. With AltiGen's all-software platform and open systems approach, the team was able to integrate the emergency command center with all VoIP communications. The entire system now uses AltiGen's new Max Communications Server (MaxCS), coupled with its powerful integrated Call Center software engine. The MaxCS solution includes IP-PBX, CTI, ACD, IVR and system management functions. With the AltiGen MaxCS software suite, the command center has been able to streamline its communications while improving service to the community.

The command center has also taken advantage of the MaxCS integrated MeetMe Conference Bridge, which allows the emergency response staff to instantly hold a conference call. Now, regardless of location or mobile device, staff members are able to immediately discuss effective countermeasures and dispatch emergency rescue personnel to the scene.

Moreover, the AltiGen solution has greatly improved field communications for investigating officers. Traditionally, the investigating officer at the scene of an accident has not had direct access to corporate communications. Making matters worse, officers generally have had to overcome a poor communications infrastructure. Now, with AltiGen's MaxMobile, responding officers are able to gain one-touch direct access to the command center facilities from their mobile phone to ensure accurate and efficient emergency relief efforts.

"We're pleased that the emergency command center in Nanjing selected AltiGen as their mission critical communications platform," said AltiGen Vice President of Product Development Jimmin Yao. "The ability to have one system providing all the required communications technologies (switching, voice processing, conferencing, recording, mobility, and emergency management integration) gives the emergency command center a real advantage in coordinating their resources when responding to major incidents. The AltiGen solution delivers Unified Communications with tangible benefits for the entire community."

About AltiGen

AltiGen Communications, Inc. (NASDAQ: ATGN) is a leading provider of 100 percent Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at

Safe Harbor Statement

This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the continued market acceptance of our Voice over IP telephone systems and our Call Center solutions, AltiGen's ability to work effectively with the Emergency Command Center in Jiangsu China IT infrastructure, and be able to meet their emergency needs on a regular basis. These statements reflect management's current expectation. However, actual results could differ materially as a result of unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of these and other risks and uncertainties affecting AltiGen's performance, please refer to AltiGen's Annual Report on Form 10-K for the fiscal year ended September 30, 2008 and all subsequent current reports on Form 8-K and quarterly reports on Form 10-Q. All forward-looking statements in this press release are based on information available to AltiGen as of the date hereof and AltiGen assumes no obligation to update these forward-looking statements.