AltiGen Unifies Communications for the Emergency Command Center in Nanjing, China
| Source: AltiGen Communications
SAN JOSE, CA--(Marketwire - November 11, 2009) - AltiGen® Communications, Inc. (NASDAQ : ATGN ), a leading provider of 100 percent Microsoft-based VoIP business
phone systems and call center solutions, announced today its successful
integration into the emergency command center of the safety inspection
bureau platform in Jiangsu Province, Nanjing.
As China's second largest provincial capital city, Nanjing has nearly
7,000,000 residents. Their emergency command system is mainly used for
major incidents, responsible for the command of emergency scenes to
efficiently carry out emergency task allocation, staff scheduling and
effective use of emergency resources to ensure the shortest time to
emergency response action. The emergency command system for production
safety has historically been under the supervision of both production
safety and emergency management. In an effort to create one global system
under single management, the command center team worked to combine and
build a perfect emergency platform, infrastructure and applications
environment.
Until now, the safety platform and PBX worked as two distinct systems, but
both are vital in the emergency process. With AltiGen's all-software
platform and open systems approach, the team was able to integrate the
emergency command center with all VoIP communications. The entire system
now uses AltiGen's new Max Communications Server (MaxCS), coupled with its
powerful integrated Call Center software engine. The MaxCS solution
includes IP-PBX, CTI, ACD, IVR and system management functions. With the
AltiGen MaxCS software suite, the command center has been able to
streamline its communications while improving service to the community.
The command center has also taken advantage of the MaxCS integrated MeetMe
Conference Bridge, which allows the emergency response staff to instantly
hold a conference call. Now, regardless of location or mobile device, staff
members are able to immediately discuss effective countermeasures and
dispatch emergency rescue personnel to the scene.
Moreover, the AltiGen solution has greatly improved field communications
for investigating officers. Traditionally, the investigating officer at
the scene of an accident has not had direct access to corporate
communications. Making matters worse, officers generally have had to
overcome a poor communications infrastructure. Now, with AltiGen's
MaxMobile, responding officers are able to gain one-touch direct access to
the command center facilities from their mobile phone to ensure accurate
and efficient emergency relief efforts.
"We're pleased that the emergency command center in Nanjing selected
AltiGen as their mission critical communications platform," said AltiGen
Vice President of Product Development Jimmin Yao. "The ability to have one
system providing all the required communications technologies (switching,
voice processing, conferencing, recording, mobility, and emergency
management integration) gives the emergency command center a real advantage
in coordinating their resources when responding to major incidents. The
AltiGen solution delivers Unified Communications with tangible benefits for
the entire community."
About AltiGen
AltiGen Communications, Inc. (NASDAQ : ATGN ) is a leading provider of 100
percent Microsoft-based VoIP business phone systems and Unified
Communications solutions. Having more than 10,000 customers around the
world, AltiGen solutions are designed for high reliability, ease of use,
seamless integration to Microsoft infrastructure technologies, and are
built on a scalable, open standards platform. AltiGen's worldwide
headquarters is in Silicon Valley, California, with international
operations based in Shanghai, China. Local sales, service and support are
provided by AltiGen's worldwide network of over 300 certified partners. For
more information, call 1-888-ALTIGEN or visit the web site at
www.altigen.com.
Safe Harbor Statement
This press release contains forward-looking statements within the meaning
of Section 21E of the Securities Exchange Act of 1934, including, without
limitation, statements regarding the continued market acceptance of our
Voice over IP telephone systems and our Call Center solutions, AltiGen's
ability to work effectively with the Emergency Command Center in Jiangsu
China IT infrastructure, and be able to meet their emergency needs on a
regular basis. These statements reflect management's current expectation.
However, actual results could differ materially as a result of unknown
risks and uncertainties, including but not limited to, risks related to
AltiGen's limited operating history. For a more detailed description of
these and other risks and uncertainties affecting AltiGen's performance,
please refer to AltiGen's Annual Report on Form 10-K for the fiscal year
ended September 30, 2008 and all subsequent current reports on Form 8-K and
quarterly reports on Form 10-Q. All forward-looking statements in this
press release are based on information available to AltiGen as of the date
hereof and AltiGen assumes no obligation to update these forward-looking
statements.