Arc Solutions

Arc Solutions

August 25, 2010 03:00 ET

Arc Solutions Enhances Portfolio with Arc Call Recording

IP Based Call Recording to Improve Customer Service and Dispute Resolution for Business

READING, UNITED KINGDOM--(Marketwire - Aug. 25, 2010) - All businesses want to maximise the customer service they provide while improving management control, boosting productivity, reducing operational costs and meeting compliance standards. Call recording and monitoring software enables businesses to maintain consistent standards and improve their customer service levels. Today, leading Cisco unified communications software developer, Arc Solutions continues to expand its product portfolio with Arc Call Recording, an IP based call recording and monitoring solution. 

Arc Call Recording records and monitors telephone calls from anywhere on the network and runs on Microsoft Windows servers. It features the innovative distributed-services software architecture for enterprise scalability, high reliability and ease of use. Arc Call Recording solutions enable businesses to obtain greater insight into operations through call recording, silent monitoring and integration with business applications.

Arc Screen Recording and Arc Agent Evaluation modules are also available to add even more functionality to Arc Call Recording. Arc Screen Recording enables the capture of desktop images, video and web transactions relating to a complete customer engagement. Arc Agent Evaluation simplifies quality monitoring, allowing easy deployment of customised scorecards and facilitating objective feedback on employee and campaign performance. The Arc Call Recording suite provides a powerful call recording, customer service monitoring and evaluation tool for businesses seeking to maximise customer satisfaction. 

"The demand for call recording has increased dramatically in recent years, said Alex Black, CTO, Arc Solutions. "This is why we have incorporated Arc Call Recording into our product portfolio, providing our customers a complete solution for their operator and customer service organisations. Companies deploying Arc Call Recording enjoy peace of mind and improving employee productivity, whilst ensuring their callers receive the utmost in customer care."

Arc Call Recording is powered by Telrex, experts in IP recording.

About Arc Solutions

Arc Solutions works with a select network of Cisco partners to help deliver best of breed applications that complement Cisco unified communications and collaboration solutions and improve person to person communication across the enterprise. Arc has operations across North America, Europe, the Middle East and Australia. With its leading solutions and extensive research and development, training and support capabilities, the Arc proposition is unrivalled within the Cisco voice applications market. Arc is part of the Mettoni Group. For further information, visit http://www.arcsolutions.com

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