SOURCE: Aspect Software

December 02, 2008 09:20 ET

Aspect Placed in Leaders Quadrant for 2008 Magic Quadrant for Contact Center Infrastructure, Worldwide

Evaluation Based on Completeness of Vision and Ability to Execute

CHELMSFORD, MA--(Marketwire - December 2, 2008) - Aspect, a unified communications and contact center software and services provider, today announced it has been positioned by Gartner, Inc. in the leaders quadrant in the 2008 Magic Quadrant for Contact Center Infrastructure, Worldwide report.(1)

According to Gartner, "leaders are high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision for how contact center needs will evolve and a proven track record for delivering contact center products. They are well-positioned with their current product portfolio and are likely to continue to deliver leading products. Leaders do not necessarily offer the best-of-breed solution for every customer requirement. However, overall, their products are strong and often include some exceptional capabilities. Additionally, they provide solutions that offer relatively low risk."

"We believe being placed in the leaders quadrant by Gartner helps underscore that the industry views Aspect as a trusted partner with a solid vision for the future and a proven products and services portfolio to help organizations achieve their strategic objectives," said Jim Foy, chief executive officer, Aspect. "With an evolving focus on bringing unified communications to the enterprise and the contact center, Aspect sees a lot of opportunities for organizations to maximize agent and information worker productivity, improve customer-company interactions, and fine-tune their business processes to be more efficient than ever before, which is so important, especially in our volatile economy."

The Gartner Magic Quadrant analyzes the vendors in an industry and categorizes them in the "leaders," "challengers," "visionaries" or "niche players" quadrants.

(1) Gartner "Magic Quadrant for Contact Center Infrastructure, Worldwide"
by D. Kraus, S. Blood, G. Johnson, et al. November 18, 2008.

About the Magic Quadrant

The Magic Quadrant is copyrighted 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Aspect

Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center. Applying 35 years of insight and experience, Aspect helps two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit

Note: Aspect and Aspect Software are trademarks and registered trademarks of Aspect Software, Inc. in the United States and other countries. All other trademarks or tradenames are the property of their respective owners.

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