SOURCE: Aspect

November 03, 2009 08:00 ET

Aspect Wins Nemertes PilotHouse Award as the Leading IP Contact Center Vendor in Customer Survey

End-Users Praise Aspect's Reliability, Comprehensive Services, Superior Customer Service and Unified Communications Focus

CHELMSFORD, MA--(Marketwire - November 3, 2009) - Aspect, a unified communications (UC) solutions provider, today announced it has won the 2009 PilotHouse IP Contact Center Award based on a customer survey report from Nemertes Research, a research-advisory firm. More than 1,300 individuals participated in the survey and rated Aspect an impressive 4.48 overall score on a five-point scale, significantly ahead of any competitors in the IP contact center market by more than a full half-point. Additionally, Aspect scored the highest overall rating of any technology vendor across all 2009 Nemertes PilotHouse reports.

"Our benchmark participants have spoken loud and clear -- their high marks for Aspect's products and services, as well as the overall value that Aspect provides, validate the company's unified communications strategy and direction," said Katherine Trost, research analyst, Nemertes Research. "More than half of the IT practitioners we work with plan to bring unified communications capabilities into their call center operations to streamline communications and improve business processes. Our results show Aspect has clearly differentiated itself as a leader in the IP contact center space, where they shine the light on unified communications in the contact center."

Customer comments in the report cited Aspect's unified communications vision as one area of praise, including the company's product integrations with Microsoft® Office Communications Server and Aspect's comprehensive UC services practice. Companies also praised Aspect's customer service as the highest in the call center industry based on a variety of proactive technical and educational services. The report also highlighted Aspect's reliability and virtualization capabilities as a key area of positive customer comments.

"The PilotHouse Award and the results from the Nemertes survey speak to the commitment and success of every part of the company, from the research and development group, to the IT department, to the services team, to our support staff," said Jim Foy, president and chief executive officer, Aspect. "At Aspect, we pride ourselves on listening to our customers to deliver the capabilities and services they require to meet their business goals. From virtualization capabilities, to unified communications tools, to system integration services, our customers' feedback is evaluated and thoughtfully incorporated into our product roadmap and corporate strategy. We will continue to innovate solutions with the capabilities the market demands to deliver the value and quick return on investment that our customers have come to expect from Aspect."

About Nemertes Research

Nemertes Research is a research-advisory firm that specializes in analyzing and quantifying the business value of emerging technologies. You can learn more about Nemertes Research at our Website www.nemertes.com.

About Aspect

Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center. Applying 35 years of insight and experience, Aspect helps more than two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit www.aspect.com.

Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

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