SOURCE: Auto Club of So. Calif.

January 16, 2008 04:05 ET

Auto Club: Best AAA-Approved Auto Repair Facilities Receive 2007 Quality Service Awards

LOS ANGELES, CA--(Marketwire - January 16, 2008) - Thirty-two Southland vehicle repair shops have earned the Automobile Club of Southern California's Approved Auto Repair coveted Quality Service Award for customer satisfaction and service quality.

The Quality Award honorees were selected from approximately 600-plus Approved Auto Repair facilities, which are independent businesses regularly inspected by the Auto Club. To receive an award, a repair shop has to meet extremely stringent Auto Club standards for a consecutive two-year period: no more than one complaint from an Auto Club member, a minimum 99 percent customer satisfaction rating during two consecutive surveys and no facility deficiencies during either of the Auto Club's detailed annual shop inspections or the bimonthly shop reviews.

"Automobiles have become very technologically sophisticated and challenging to repair and maintain," said the AAA-Approved Auto Repair Operations Manager Michael Hoshaw. "These shops are the crème de la crème and exceeded our program's strict requirements. The recipients demonstrate that they possess advanced skill and knowledge and understand how to provide top value and customer service to motorists."

One-third of the Quality Award winners (11 in all) are located in Orange County, seven shops are in the San Diego area. Glendora, Laguna Hills and Van Nuys boast two Quality Service Award facilities each. The others are spread across many Southern California communities, including Long Beach, Ontario and Santa Monica.

Several facilities have received Quality Service Awards for numerous years. Good Guys Automotive in Yorba Linda, Seaside Buick in San Diego and Horsman Automotive in Santee are six-time recipients. For a free copy of the Directory of Approved Auto Repair Facilities, stop by the nearest Auto Club office, call (800) 713-0003, or click on www.AAA.com.

    2007 Auto Club AAR Quality Service Award Winners

       Facility Name               City      Award Years

About Service Automotive        Escondido         3
All-Time Gas & Diesel Repair    Glendora          1
Anaheim Hills Shell             Anaheim Hills     3
Brian Wood Automotive           Glendora          3
Connie & Dick's Service Center  Claremont         2
Cylinder Automotive             Long Beach        1
Doctor J                        Huntington Beach  2
Euclid 76                       Ontario           1
Foothill Auto Service           Lake Forest       1
Foothill Foreign Automotive     Upland            3
Galpin Mazda                    Van Nuys          1
Gary's Autowise                 Cypress           1
Good Guys                       Yorba Linda       6
Hontech Automotive              San Diego         4
Horsman Automotive              Santee            6
Import Auto Clinic              Anaheim           1
John's Automotive Care Inc.     San Diego         1
Karco Specialties               Orange            5
Ken Daniels Automotive, Inc.    Glendale          2
Leisure World Auto Repair, Inc. Laguna Hills      2
Lexus Santa Monica              Santa Monica      1
Morrison Tire Inc.              Garden Grove      1
Osborn's Automotive Inc.        Redondo Beach     1
Pacific Auto Service            San Diego         1
Pardella's Auto Center          Downey            1
People's Chevrolet              Chula Vista       1
Robert's Auto Service           San Diego         3
S & S Auto Service              Lake Forest       3
Seaside Buick Pontiac GMC       San Diego         6
Viking Independent              Laguna Hills      3
Westlake Ind. Honda/Acura       Westlake Village  1
Whitney Auto Service Inc.       Van Nuys          1

Contact Information

  • Contact:
    Elaine Beno/Jeff Spring
    714-885-2333