SAN DIEGO, CA--(Marketwire - December 7, 2009) - AutocheX™, Mitchell International's®
customer experience management group, honored collision repair facilities
from throughout the U.S. and Canada for their exceptional achievements in
customer service and satisfaction at a special 20th anniversary celebration
of the annual Premier Achiever Awards ceremony. Mitchell celebrated the
milestone event with top-performing shops at the Mandalay Bay Convention
Center in Las Vegas in conjunction with NACE.
AutocheX is a leading provider of customer satisfaction measurement and
customer experience management solutions to the collision repair industry.
The Premier Achiever Awards recognize collision repair facilities that
consistently demonstrate their commitment to customer service as reflected
by their extremely high customer satisfaction scores.
The Class of 2009 Premier Achievers attained scores in the top four percent
of facilities that use the AutocheX service throughout the U.S. and Canada.
They include collision repair facilities of all sizes, from small,
family-run businesses to large consolidators, and represent 36 states
across the U.S, as well as British Columbia, Canada. Approximately 30
percent of the facilities were repeat winners, having also won the award in
2008.
"The Premier Achiever Award program recognizes the hard work and
outstanding accomplishment of top-performing collision repair facilities in
North America for customer service and satisfaction," said Jason
Bertellotti, Vice President of Mitchell Repair Solutions. "These facilities
consistently provide the best possible repair experience for their
customers. As AutocheX marks our 20th anniversary this year, it was
especially gratifying to celebrate this milestone at NACE with shop owners
and managers who truly understand and embrace the importance of customer
satisfaction."
Family owned and operated Kniesel's Collision Center in Citrus Heights,
California, is a six-time Premier Achiever Award winner, having won the
award every year since 2004. Co-owner Tom Kniesel, who attended the 2009
ceremony, explains how his business has achieved such an excellent track
record for satisfying customers, saying, "It's a family tradition. For 40
years my family has built a reputation for excellence by delivering
unsurpassed customer service. Our team works very hard to build lasting
customer relationships through quality, integrity, and a personal touch, so
it's very gratifying to have our efforts recognized with the Premier
Achiever Award."
Mitchell's AutocheX team and insurance company representatives honored
Premier Achiever Award winners with well-deserved recognition at the
ceremony. On hand to present the award to facilities participating in their
respective repair programs were:
-- Tracy Tramm, Service Manager - Allstate's Good Hands® Repair
Network, Allstate Insurance Company
-- Rick Lewis, Unit Manager, Immediate Repair Program, Automobile Club of
Southern California (ACSC)
-- Clifton Meaders, Vendor Management Supervisor, California State
Automobile Association (CSAA)
-- John Resko, California Zone Manager, Famers Insurance
-- Mike Wilson, Manager, Material Damage Services Business Support,
Insurance Corporation of British Columbia (ICBC)
-- Jim Gadberry, Associate Vice President, Material Damage Technical
Claims, Nationwide Insurance
"It was a pleasure to participate in the Premier Achiever Award ceremony
and to have the opportunity to thank our high-achieving Blue Ribbon partner
facilities for their dedication to providing top-quality service to our
mutual customers," said Jim Gadberry, Associate Vice President of Material
Damage Technical Claims for Nationwide Insurance. "Their superior
performance reflects their genuine customer-first approach and passion for
excellence. We are very proud of the 2009 Premier Achievers and
congratulate them on receiving this prestigious award."
AutocheX was founded in September 1989 by Dennis Kiyohara, Ray Kihara, and
Rick Wakazuru. In addition to customer satisfaction measurement, notable
early services included the AutocheX "Red Book" Directory and the AutocheX
National Rating Service which evaluated collision repair facilities based
on their customer service, financial stability, equipment, and training.
In 2001, AutocheX was acquired by Mitchell International. Since then,
Mitchell has continued to invest in further developing the company's
expertise in the realm of measuring, analyzing, and reporting customer
satisfaction and loyalty in the auto insurance claims and collision repair
industry. Today, AutocheX conducts tens of thousands of surveys each month
and has compiled the largest database of completed customer satisfaction
surveys in the industry.
AutocheX is dedicated to not only providing the most objective and
actionable "voice of the customer" data, but also to advancing the level of
customer service in the collision repair industry. AutocheX and the
participating insurance companies present the Premier Achiever Awards each
year as a way of recognizing collision repairers that have proven their
devotion to quality, service, and customer satisfaction.
About Mitchell International, Inc.
Mitchell International (
www.mitchell.com) is a leading provider of
information and workflow solutions to the Property & Casualty Insurance
Claims and Automotive Collision Repair industries. The company's
comprehensive solution portfolio streamlines the entire auto physical
damage, bodily injury and workers' compensation claims processes. Mitchell
enables millions of electronic transactions between more than 30,000
business partners each month to enhance partner productivity,
profitability, and customer satisfaction.
CAPTION FOR PHOTO:
On hand to congratulate winners at the eighth annual AutocheX Premier
Achiever Award ceremony were, from left to right:
-- Ray Kihara, AutocheX Director of Sales & Marketing, Mitchell
International
-- Mike Wilson, Manager, Material Damage Services Business Support, ICBC
-- Rick Lewis, Unit Manager, Immediate Repair Program, ACSC
-- John Resko, California Zone Manager, Farmers Insurance
-- Jim Gadberry, AVP of Material Damage Technical Claims, Nationwide
Insurance
-- Clifton Meaders, Vendor Management Supervisor, CSAA
-- Tracy Tramm, Service Manager - Allstate's Good Hands® Repair
Network, Allstate Insurance Company
-- Bob Benjamin, Vice President of Operations, Sterling Autobody Centers
-- Jason Bertellotti, Vice President Repair Solutions, Mitchell
International
