Pivotal Corporation

Pivotal Corporation
chinadotcom corporation

chinadotcom corporation

February 17, 2005 06:00 ET

AvMed Health Plans Selects Pivotal Healthcare Insurance Product Suite





FEBRUARY 17, 2005 - 06:00 ET

AvMed Health Plans Selects Pivotal Healthcare
Insurance Product Suite

VANCOUVER, BRITISH COLUMBIA--(CCNMatthews - Feb. 17, 2005) - Pivotal
Corporation and chinadotcom corporation (NASDAQ:CHINA)

Leading not-for-profit health plan to manage the complete sales cycle
including new business, renewals and member relationships with Pivotal
product suite

Pivotal Corporation, a CDC Software company, and a leading CRM solution
provider for mid-sized enterprises, today announced that AvMed Health
Plan, Florida's largest not-for-profit health plan, has selected Pivotal
Healthcare Insurance to help manage the complete sales cycle, streamline
administrative processes, and increase member satisfaction.

Headquartered in Florida, AvMed Health Plans has more than 30 years of
experience serving Florida communities in all major metropolitan areas
of the state. Through an extensive broker network, AvMed offers health
care coverage on a fully insured and self-funded basis for large and
small employer groups in Florida. Additionally, AvMed offers health care
products to Medicare Beneficiaries in South Florida. With rising
administrative costs and increased member and broker expectations for
administrative service delivery, the company recognized the opportunity
to automate many of the resource-consuming aspects of the sales process
and improve member acquisition, retention, market share and member
satisfaction. To do this, AvMed required an easy-to-use, highly flexible
system designed specifically to support the full sales and renewal cycle
of health care benefits providers. After a review of available
solutions, the company selected Pivotal's complete Healthcare Insurance
product suite.

"As a not-for-profit health improvement company, we are always seeking
ways to deliver unmatched service to our members while keeping
administrative costs as low as possible," said John Higbee, CIO, AvMed
Health Plans. "With Pivotal, we are able to address the expanding needs
of our brokers and members without increasing demands on our resources.
No other system offered us the full range of industry-specific
functionality we required to support our complete sales cycle."

The Pivotal Healthcare Insurance product line will help AvMed streamline
many common administrative processes - allowing the company to reduce
administrative costs and application and renewal errors while improving
the experience it provides its members. The Pivotal Healthcare Insurance
Front Office product provides a comprehensive view of the company's
entire book of business including opportunity management, broker
databases, instant proposal and contract generation and competitive plan
information. Using this system integrated with the company's rating
engine, AvMed will be able to automatically manage new business, track
renewals, make off-cycle benefit changes and other group maintenance
activities while following company-wide sales and service best
practices. The Pivotal Healthcare eBroker product extends the benefits
of the system out to the company's growing team of brokers - enhancing
broker effectiveness, improving collaboration, and increasing profits.
With this product, brokers can quickly configure quotes, produce
accurate, personalized proposals, and manage their book of business.

Pivotal Healthcare eEnrollment addresses AvMed's growing requirement to
reduce the time and effort needed to quickly and accurately enroll
members by giving them the capability to enroll members online - rather
than through the use of paper forms. With this online enrollment system,
AvMed's group administrators, brokers and members are guided through a
step-by-step process - collecting pertinent information that is
automatically printed on existing Florida state-filed forms for signing.
This helps to enhance the enrollment experience while dramatically
reducing costs associated with incomplete information.

According to Divesh Sisodraker, president and CEO, Pivotal, "Healthcare
insurance organizations are facing heightened pressures to deliver a
higher standard of service and provide affordable, consumer-focused
products. The Pivotal Healthcare Insurance product line has been
designed to help companies like AvMed maximize business efficiencies
while enhancing the experience they provide to their members."

About AvMed Health Plans

AvMed Health Plans is Florida's largest not-for-profit health plan,
improving access to health care for members in all major metropolitan
areas of the state. AvMed offers fully insured and self-funded products
for employer groups throughout Florida; and Medicare plans in Miami-Dade
and Broward Counties. Headquartered in Florida, AvMed has offices in
Miami, Ft. Lauderdale, Palm Beach, Orlando, Tampa, Gainesville and
Jacksonville. For more information, visit www.avmed.org.

SantaFe HealthCare, Inc. is the parent company of three not-for-profit
Florida companies: AvMed, Inc., North Central Florida Hospice, Inc., and
North Florida Retirement Village, Inc. These companies promote the
health and well being of individuals and communities throughout the
continuum of life.

About Pivotal Corporation

Pivotal Corporation, a software unit of chinadotcom corporation
(NASDAQ:CHINA), is a leading CRM company that is 100 percent
purpose-built to serve the demanding requirements of mid-sized
enterprises - a powerful, highly flexible application platform, a
complete set of CRM applications, and low-cost, results-producing
implementation services. Pivotal delivers software and services that are
designed to produce meaningful increases in revenues, margins and
customer loyalty for companies and business units in the revenue range
of $100 million to $3 billion. More than 1,700 companies around the
world have licensed Pivotal including: Centex Homes, Farm Credit
Services of America, Premera Blue Cross, Qiagen, Sharp Electronics
Corporation, and WellCare Health Plans.

Pivotal's complete CRM software suite includes a powerful application
platform and additional capabilities in contact centers, partner
management and interactive selling. For more information, visit

About chinadotcom corporation

chinadotcom corporation (NASDAQ:CHINA)(Website: www.corp.china.com) is a
leading integrated enterprise software and mobile applications company
focused on China and internationally. The company has approximately
1,800 employees with operations in over 14 countries.

For more information about chinadotcom corporation, please visit the
website www.corp.china.com.

Forward Looking Statements

This press release includes "forward-looking statements" within the
meaning of the United States Private Securities Litigation Reform Act of
1995, including statements relating to the ability that use of the
Pivotal product line will streamline administrative processes, reduce
administrative costs and application and renewal errors, improve member
acquisition, retention, market share and member satisfaction, enhance
broker effectiveness, improve collaboration and increase profits. These
statements are based on management's current expectations and are
subject to risks and uncertainties and changes in circumstances. Factors
that could cause actual results to differ materially from those
anticipated in the forward looking statements include, the need to
develop, integrate and deploy applications to meet customer's
requirements, the possibility of development or deployment difficulties
or delays, the dependence on customer satisfaction with Pivotal's CRM
software, continued commitment to the use of the product suite and
deployment of the solution, the risks involved in developing software
solutions and integrating them with third-party software and services
(such as the customer's rating engine), and the ability of staff to
extract information from the use of Pivotal CRM to meet the
implementation goals of the software. Further information on risks or
other factors is detailed in filings or submissions with the United
States Securities and Exchange Commission made by our parent,
chinadotcom corporation, including its Annual Report for the year ended
December 31, 2003 on Form 20-F/A filed on July 8, 2004. All
forward-looking statements included in this press release are based upon
information available to management as of the date of the press release,
and you are cautioned not to place undue reliance on any forward looking
statements which speak only as of the date of this press release. The
company assumes no obligation to update or alter the forward looking
statements whether as a result of new information, future events or

(C) 2005 Pivotal Corporation. All rights reserved. Pivotal is a
registered trademark of Pivotal Corporation. All other trade names
mentioned are trademarks and/or registered trademarks of their
respective owners.


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