BASKING RIDGE, NJ--(Marketwire - January 19, 2010) - Avaya today unveiled its vision for the
future of communications and a roadmap that integrates products and
services from the recently acquired Nortel Enterprise Solutions (NES) to
create a new standard for business communications.
Avaya's vision is based on open standards, communications-enabled business
systems and effective, contextual, real-time communications. Using Session
Initiation Protocol (SIP) organizations, large to small, can make smooth
transitions to new capabilities at their own pace while protecting existing
communications investments. Avaya's communications-enabled business
systems streamline business processes by injecting real-time communications
where they can provide value. Users are able to be more effective by
having access to information based on the context of the task at hand.
"The integrated roadmap we're outlining today supports Avaya's commitment
to providing customers with the advanced communications capabilities they
need to manage and grow their organizations," said Alan Baratz, senior vice
president and president, Global Communications Solutions, Avaya. "In
developing the portfolio, our guiding principle was to deliver the most
compelling and cost-effective systems and services to customers and
partners."
Roadmap Highlights
The new roadmap builds on the existing Avaya portfolio with capabilities
integrated from Nortel Enterprise Solutions. The roadmap highlights
include:
Unified Communications
The centerpiece of the unified communications (UC) portfolio is Avaya
Aura™, a SIP-based communication platform that unifies complex
communications networks. With proven abilities to reduce infrastructure
costs and easily deploy centralized collaboration and customer service
applications, Avaya Aura provides an upgrade path for all existing Nortel
voice and UC customers. The roadmap expands the value of Avaya Aura with
the addition of Avaya (formerly Nortel) Agile Communications Environment
(ACE). ACE uses Service-Oriented Architecture and Web Services to
facilitate the rapid development of
communications-enabled applications.
Click here for more information about:
Avaya Unified Communications Roadmap
Avaya Agile Communications Environment
Avaya Global Services
Contact Center
Avaya Aura is also at the center of Avaya's contact center portfolio. With
this foundation, contact centers will move to a SIP-based, service-oriented
architecture, simultaneously supporting multiple modes of communication.
The new contact center solution will be based on a new and collaborative
work assignment model that will connect customers, agents, and information.
The new capabilities will enable businesses and organizations to stay ahead
of growing customer care demands for tighter integration and lower costs.
The integrated roadmap will seamlessly extend the combined Avaya and Nortel
Enterprise Solutions market-leading portfolio with capabilities for agent
desktop, work assignment, experience management, and analytics that will
scale from mid-range to large contact centers.
Click here for more information about Avaya
Contact Center Communications.
Small and Medium Enterprise (SME) Communications
Avaya IP Office, BCM, Norstar, PARTNER® and Integral 5 all remain for
sale with a plan to converge the platforms to the company's flagship hybrid
IP offering, IP Office. Avaya will blend Nortel features, interfaces and
phones with IP Office to create a richer solution with strong investment
protection benefits. This approach follows the model Avaya has
successfully implemented with other systems into IP Office.
The company also now offers the Avaya Software Communication System, a
SIP-based offer from NES for small and medium enterprise customers who want
to manage unified communications from their data center.
Click here for more information about Avaya
SME Communications Solutions.
Data Products
As previously announced, Avaya will adopt the current roadmap of NES data
products in its entirety. Avaya believes that the technology, customer
base and innovative product roadmap represent a compelling value
proposition for global customers. A key component of plug and play
communications is the underlying, enabling network and the new Avaya data
portfolio brings significant advantages of "Always-On" reliability, network
efficiency and scalability to grow with customers' business needs.
Included in the Avaya data portfolio are solutions for Ethernet Switching,
Routers, Wireless Networking, Access Control and Unified Management.
Click here for more information
about Avaya Data Networking.
Avaya Channel Partners Respond to the New Roadmap
Click here for quotes from Avaya partners
regarding today's roadmap announcement.
About Avaya
Avaya is a global leader in enterprise communications systems. The company
provides unified communications, contact centers, and related
services directly and through its channel
partners to leading businesses and organizations around the
world. Enterprises of all sizes depend on Avaya for state-of-the-art
communications that improve efficiency, collaboration, customer service and
competitiveness. For more information please visit
www.avaya.com.
Reporter and Industry Analyst Conference Call Information
Alan Baratz, Avaya's Senior Vice President and President, Global
Communications Solutions, will host a conference call about the roadmap for
reporters and industry analysts today, Jan. 19, 2010, at 11:00 am, EST.
To access the call in Canada and the United States, please dial:
877-405-9558 Conference Code: 50160600
To access the call from other countries, please dial:
706-902-3818 Conference Code: 50160600
Replay Information
A replay of the call will be available from 12:00 pm, EST, Jan. 19, 2010,
through Feb. 2, 2010.
To access the replay in Canada and the United States, please dial:
800-642-1687 Conference Code: 50160600
To access the replay from other countries, please dial:
706-645-9291 Conference Code: 50160600
Following the reporter and analyst call, attend a public virtual event on
Avaya's vision
At 1:00PM US EST Avaya will host a Public Virtual Event on its vision for
the future of Business Communications, the Avaya Reference Architecture and
details on the new roadmap for integration. First, hear presentations and
perspectives from Kevin Kennedy, Avaya CEO, Dr. Alan Baratz, SVP &
President, Avaya Global Communications Solutions, Joel Hackney, SVP &
President, Government and Data Solutions, Chris Formant, SVP & President,
Avaya Global Services, and other Avaya leaders.
Additional information will then be available at your convenience with (10)
30-minute on-demand roadmap sessions, including: UC, Contact Center, SME,
Data, Government Solutions and MORE.
To attend the virtual event, please register by visiting:
http://bit.ly/NewAvaya
Contact Information: Contact:
Lynn Newman
908 953 8692
lynnnewman@avaya.com
Deb Kline
908-953-8692
klined@avaya.com