Contact Information: Deb Kline 908-953-6179 klined@avaya.com
Avaya Wins PilotHouse Award as Best Overall Unified Communications Provider
Customer Survey of Leading UC Vendors Ranks Avaya at the Top UC Vendor According to Nemertes Research
| Source: Avaya Inc.
BASKING RIDGE, NJ--(Marketwire - November 17, 2009) - Avaya has been named as the top overall
provider of Unified Communications (UC) according to an industry analyst
survey of customers using UC solutions from major vendors. As a result,
Avaya has received the PilotHouse Award for Unified Communications 2009
from Nemertes Research, the firm that conducted the survey.
According to Nemertes Research, Unified Communications integrates voice,
video, conferencing, messaging and presence with office and
business-process applications to improve collaboration. The Nemertes
PilotHouse Award recognizes vendors identified and rated by end-user
organizations as their strategic partners for delivering unified products.
Avaya's selection as the PilotHouse Award winner was based on a survey of
more than 1400 customers using unified communications solutions from Avaya,
Cisco, IBM and Microsoft®. Vendors were ranked in five categories: value,
technology, customer service, integration, and management tools. Avaya
received top scores in technology, integration and management tools and
ranked second in value and customer service.
"Solving complex business problems requires the ability to collaborate
effectively. Avaya focuses solely on providing communications solutions
that enable our customers to do just that," said Alan Baratz, president,
Global Communications Solutions, Avaya. "We are extremely pleased to
receive the Nemertes PilotHouse Award since it means that our customers'
experience reflects the goals we set for ourselves as their trusted
communications partner."
"Implementing a unified communications strategy changes the way employees
work and interact," said Irwin Lazar, vice president, Communications
Research, Nemertes Research. "It can increase employee productivity and
revenue while lowering costs. The Nemertes PilotHouse Award recognizes that
Avaya is seen as the leading strategic partner by customers to helping them
move their business forward using unified communications technologies."
The goal of the Nemertes PilotHouse Awards program is to determine how well
vendors perform in the eyes of their business customers. Results are
entirely based on the views and experiences of actual customers of unified
communications vendors. There is no vendor sponsorship of the research.
About Avaya
Avaya is a global leader in enterprise
communications systems. The company
provides unified communications, contact centers, and related
services directly and through its channel
partners to leading businesses and organizations around the
world. Enterprises of all sizes depend on Avaya for state-of-the-art
communications that improve efficiency, collaboration, customer service and
competitiveness. For more information please visit www.avaya.com.