SOURCE: ASG Software Solutions

November 07, 2007 13:34 ET

Baltimore County Public Schools Selects ASG's Business Service Platform™ to Monitor, Report on and Manage Critical Business Services Throughout the School System

ASG's Unique and Comprehensive Solution Proactively Monitors and Manages Usage and Availability of All of the School System's IT Resources With the Business Service Platform™

NAPLES, FL--(Marketwire - November 7, 2007) - ASG Software Solutions, the originator of the Business Service Platform™ (BSP™), the only true platform for Business Service Management (BSM), has been named by Baltimore County Public Schools as the organization's chosen solution for comprehensive Business Service Management. As an early adopter of ASG's market-defining technology, the school system will soon begin to realize the benefits of proactively monitoring and managing key business services that rely on IT -- from applications to computer lab availability.

"It is important for us to provide our staff and students with technology that supports the essential teaching and learning process taking place in our classrooms every day," says Dr. Joe A. Hairston, Superintendent of BCPS. Dr. Hairston has been honored with dozens of awards for his forward-thinking strategies, including The Washington Post's Distinguished Educational Leadership Award, the Maryland State Department of Education Vanguard Award, and the 2006 Virginia Tech Graduate Alumni Achievement Award. In 2005, Dr. Hairston received local, national, and international honors for his leadership in educational technology, including an Outstanding Leadership Award from the International Society for Technology in Education.

Baltimore County Public Schools (BCPS) is one of the United States' 25 largest and most successful public school systems with 171 schools, centers, and programs serving 104,700 students. BCPS is recognized as a technology leader among public school systems. The district employs a "Blueprint for Progress" that sets the standard for school system advancement, identifying among eight key objectives the effective use of technology to support student achievement.

This strategic use of technology means that the school system's IT framework encompasses more than 130,000 computer users and 40,000 personal computers. The school system relies on its IT resources for a wide variety of mission-critical services. As a direct result of this complexity, BCPS's help desk experiences approximately 300 to 400 calls every day and often struggles to keep up with the demand from users. Providing consistent, high-quality service is a priority for BCPS.

To address its growing needs, BCPS searched for solutions that would allow the district to monitor, report on and manage all of its IT resources in line with its critical services. BCPS evaluated solutions from a variety of vendors before deciding that ASG's BSP was the best solution for the district's varied and far-reaching needs.

ASG's BSP addresses all of the BSM requirements of BCPS, providing robust support in five key areas of IT and critical service management by managing the infrastructure, assets, password resets, service desk and actual end-user experience while combining and relating all of this disparate data in an intelligent and useful way through its unique MetaCMDB™ (meta configuration management database).

"ASG's solution effectively brings IT resources in line with the service delivery of any business or institution," says LeAnn Toth, Executive Vice President of Marketing, Sales and Pre-sales Support for ASG Software Solutions. "For a school, financial institution, factory or any other business this will ensure better services overall at a much lower cost. BSM is the management tool no business can afford to ignore. ASG provides the best solution -- and the only true platform for BSM -- on the market today."

About ASG |

Founded in 1986, ASG is a privately held global firm that provides a full range of enterprise software solutions in Metadata, Applications, Operations, Content, Performance, Identity, and Infrastructure Management as well as the Business Service Platform. ASG is headquartered in Naples, Florida, USA, with more than 90 offices serving the Americas, Europe, Middle East, Africa, and Asia/Pacific. ASG's Business Service Platform™ (BSP) is a solution for companies that want to manage their underlying technology and ensure that their IT infrastructure enhances business performance. ASG's BSP goes beyond Business Service Management (BSM) software by using a sophisticated engine to collect information on all IT assets and relates those assets to overall business services as specific configuration items (CIs). In addition, ASG's BSP is a powerful tool to help companies become IT Infrastructure Library (ITIL®) compliant.

Contact Information

  • Contacts:
    Casy Jones
    Ruder Finn/Chicago
    direct: 312.329.3976
    mobile: 630.217.4010
    main: 312.644.8600

    Parker Hathcock
    Corporate PR Manager
    ASG Software Solutions
    direct: 239-435-3658
    toll-free: 800-932-5536