SOURCE: AltiGen Communications

AltiGen Communications

February 04, 2010 16:05 ET

Bank of Beijing Enhances Customer Service With Unified Communications From AltiGen

SAN JOSE, CA--(Marketwire - February 4, 2010) - AltiGen® Communications, Inc. (NASDAQ: ATGN), the leading provider of integrated Microsoft-based Unified Communications solutions, announced today that Bank of Beijing Co., Ltd. has deployed an AltiGen software-based call center and Voice-over-IP solution as part of its customer service solution.

Bank of Beijing Co., Ltd. is a Chinese city commercial bank. The Company operates its business through five categories: Corporate Banking, Personal Banking, Foreign Exchange and Settlement, Intermediary Business and Online Banking. Bank of Beijing was established in January 1996, adhering to the "create value for customers, generate revenue for shareholders, create a future for employees and wealth for society" mission.

In 2007, Bank of Beijing implemented AltiGen's IP-based distributed call center platform for their banking service hotline. Two years and two expansions later, Bank of Beijing is now running AltiGen's full Call Center Suite to support the customer service hotline.

Late in 2009, Bank of Beijing completed the second system expansion to their call center. The core functionality of the Call Center Suite being entirely based on software enabled a phased installation approach. This has made the system upgrade tremendously easy on their IT department. Bank of Beijing, like many other regional commercial banks, has branches in locations throughout the country. With the integration of the AltiGen IP-based call center system, regardless of location, customers simply call the national customer service phone number and gain instant access to unified banking services.

Banking customer service call centers are not only a combination of computer and modern telecommunications technologies, but also a modern business management tool. Today, the majority of customers want to instantly contact the bank to get all the required information, at any time, by their choice of communications -- phone, fax, Web or other means. The AltiGen IP-based call center solution facilitates the channels of communication between banks and their customers and helps them to deliver high levels of service while fostering long-term customer relationships.

"We continue to have success in the financial sector with our Unified Communications solutions," said AltiGen CEO Gilbert Hu. "Banks and credit unions throughout China and the US are realizing the benefit of software-based communications solutions, as seen with Bank of Beijing. Having to make critical financial decisions every day, banking institutions realize the strong value proposition of investing in a communications infrastructure that isn't reliant on proprietary hardware, which eventually reaches end-of-life or fails completely."

About AltiGen Communications

AltiGen Communications, Inc. (NASDAQ: ATGN) is a leading provider of 100 percent Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at www.altigen.com.

Safe Harbor Statement

This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the continued market acceptance of our Voice over IP telephone systems and our Call Center solutions, AltiGen's ability to work effectively with Bank of Beijing Co.,Ltd. These statements reflect management's current expectation. However, actual results could differ materially as a result of unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of these and other risks and uncertainties affecting AltiGen's performance, please refer to AltiGen's Annual Report on Form 10-K for the fiscal year ended September 30, 2008 and all subsequent current reports on Form 8-K and quarterly reports on Form 10-Q. All forward-looking statements in this press release are based on information available to AltiGen as of the date hereof and AltiGen assumes no obligation to update these forward-looking statements.