SOURCE: ServiceSource

August 03, 2005 10:20 ET

Benchmark-Backed ServiceSource Deepens Outsourcing and Client Relations Expertise With Two Executive Hires

Outsourcing Specialist Richard Baldyga to Join as EVP of Sales and Client Relations Expert Dave Dunlap to Join as SVP of Client Care at SF-Based Sales Outsourcing Company

SAN FRANCISCO, CA -- (MARKET WIRE) -- August 3, 2005 -- ServiceSource, an outsource sales organization focused exclusively on increasing support and maximizing maintenance revenue for technology companies, today announced two new executives to their management team; Richard Baldyga has joined the company as Executive Vice President of Sales, and Dave Dunlap has joined the company as Senior Vice President of Client Care. Baldyga will be responsible for scaling the ServiceSource sales function to meet growing market demand and Dunlap will be responsible for overall client satisfaction in the ServiceSource portfolio and orchestrating new client development. Both have proven track records of success at the executive management level and will lead teams as ServiceSource continues its profitable position and 100% year-over-year growth.

"ServiceSource's growth is continuing at an explosive pace. We are profitable and in a fortunate market position to add exceptionally talented individuals to our executive management team," said Mike Smerklo, CEO of ServiceSource. "Rich Baldyga's proven record of over 20 years in the IT sector with focused experience in strategic outsourcing is a perfect fit as our company offers a complete outsourcing solution. Dave Dunlap offers a deep industry expertise of best practices and an impressive 15+ years of executive experience in sales, marketing and operations. His newly created position brings executive-level accountability to our client relationships and laser-like focus on our clients' revenue results. Their experience and commitment to signing and retaining clients will be invaluable as ServiceSource accelerates its leadership position in our market."

"Throughout my career, I have led teams in designing customized solutions for Global 1000 companies and I know what it takes to deliver true business value," said Richard Baldyga, ServiceSource's Executive Vice President of Sales. "I was attracted to ServiceSource because of its consistent vision and singular focus -- to increase support and maintenance revenue for technology clients. From my outsourcing experience at Infosys, I know ServiceSource can clearly demonstrate revenue gains for its clients which will exceed their previous internal results."

"ServiceSource's recruitment of an executive to concentrate on client satisfaction and accountability to revenue results demonstrates how ServiceSource views its client relationships as a key competitive differentiator," said Dave Dunlap, ServiceSource's Senior Vice President of Client Care. "The success of this position requires a commitment to client needs and deep operational experience to ensure those needs are met effectively. With my experience and the impressive management team that I'm joining, I have no doubt that ServiceSource will exceed its client objectives."

More about Rich Baldyga

Baldyga has demonstrated critical strategic sales skills and the ability to achieve exceptional results at several high-growth technology companies. Most recently he was the Vice President of Outsourcing Solutions for Infosys Technologies Ltd. with global responsibilities for the management of large deal IT solutions. As CEO and President of RadixOne, he turned the IT solutions practice to profitability. Prior to that he was the Vice President of Global Solutions for Compuware's Professional Services and specialized in the business development and execution of large outsourcing engagements. Additionally, he has held a number of executive positions at Syntel Inc., and EDS. Baldyga obtained his Bachelor of Science degree from New Jersey Institute of Technology.

More about Dave Dunlap

Dunlap has proven abilities in building effective teams and has executive management experience in technology sales, marketing and operations. Most recently, Dunlap was the Executive Vice President of Sales and Marketing at Intraware, Inc., an electronic software delivery and management services company. Also during his tenure with the company he served as their Senior Vice President of Strategy and Business Development, as well as the Chief Operations Officer from 1998 - 2000. Prior to his executive leadership experience at Intraware, Dunlap held positions at leading technology companies such as PeopleSoft and Dataflex Corporation. Dunlap obtained his Bachelor of Arts degree from Cornell University.

About ServiceSource

Profitable since inception in 1999, San Francisco-based ServiceSource is dedicated solely to maximizing support and maintenance revenue for technology companies. Within the technology industry, support and services revenue totals over $140 billion worldwide, and companies fail to capture all of their potential opportunity. It is this revenue gap that ServiceSource uncovers, manages, and closes on behalf of its clients. ServiceSource clients benefit from improved financial performance and a higher level of predictability in their annuity stream. The company is privately held with funding from Benchmark Capital. For more information on ServiceSource, visit or call 415.901.6030.

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