SOURCE: Empirix Inc.

December 11, 2006 08:05 ET

BendBroadband Selects Empirix Hammer XMS to Monitor Primary Line VoIP Service

Leader in Test and Monitoring Continues to Support Accelerated VoIP Expansions for Cable Managed Service Organizations

BEDFORD, MA -- (MARKET WIRE) -- December 11, 2006 -- Empirix® Inc., which helps organizations adopt complex communications solutions with confidence, announced today that BendBroadband, an Oregon-based cable provider, has begun monitoring its Voice over IP (VoIP) network with Empirix Hammer XMS, a carrier-class monitoring and analysis solution. With Hammer XMS, BendBroadband can proactively identify and resolve potential network or service performance issues before customers are affected, thus improving the customer experience and network operations efficiency.

BendBroadband's mission is to be the preferred provider of information and entertainment connectivity in Central Oregon. According to BendBroadband CTO Frank Miller, Empirix's award-winning Hammer XMS solution aligns directly with this goal by providing the service quality information the company requires to ensure customers receive exceptional Quality of Service. "We consider this a top priority for the company and one of the key factors fueling the swift growth of our voice services," Miller noted.

Empirix's Hammer XMS helps service providers deploy new services faster, and with higher quality. The solution incorporates the strongest signaling, media analysis and call correlation capabilities in the market, evaluating live network traffic to provide real-time assessment of network performance. Its patent-pending signaling analysis, high-performance probes and highly scalable architecture enable VoIP service providers to quickly identify and troubleshoot problems and help to reduce customer churn by detecting and resolving problems faster, often before customers are affected.

Empirix Hammer XMS Gives BendBroadband Added Confidence

In a survey conducted earlier this year, titled "Service Provider VoIP Deployment and Service Delivery Challenges," Empirix found that only one-fifth of service provider respondents were using a VoIP application monitoring system to ensure service quality. When asked how their network engineers most often identified problems in their VoIP networks, the most common response (36 percent) was "subscriber complaints." In contrast, BendBroadband is taking a proactive approach. "When providing a primary line voice service, quality is tablestakes. It is critical to have a product that can show root cause quickly and break down complexity very easily. That's what Hammer XMS is doing for BendBroadband," said Miller.

"By implementing Empirix Hammer XMS, we have been able to monitor important aspects of our business, like VoIP quality scores, which we could not do before," said Miller. "With Hammer XMS we were able to determine that 99.96% of our voice calls had satisfactory or better quality measured by industry accepted Mean Opinion Scores. This gave us added confidence in our primary line voice service offering and enhanced our ability to be successful in gaining market share."

"With Empirix Hammer XMS, BendBroadband has taken a hands-on approach to ensuring Quality of Service for its customers," said Duane Sword, Vice President of Product Management at Empirix. "We appreciate companies like BendBroadband that recognize proactive monitoring is an integral part of their overall business success, and we look forward to helping the company with its customer-centric initiatives."

For more information on Empirix's testing and monitoring solutions, call 1-866-EMPIRIX or visit To download the results of Empirix's Service Provider VoIP Deployment and Service Delivery Challenges survey, visit

About Empirix

Empirix helps organizations adopt complex communications solutions with confidence. We combine the industry's deepest knowledge of telecommunications and self-service applications with award-winning testing and monitoring solutions to ensure our customers realize the promise of their technology investments. Empirix is the only company with expertise that spans the evolution of these advanced technologies across multiple markets -- from testing in R&D labs through monitoring the end-user experience. For over a decade, thousands of quality-conscious network equipment manufacturers, service providers and enterprises worldwide have trusted Empirix to reduce the time and cost of integrating new technologies into existing environments. Visit

About BendBroadband

BendBroadband is a privately-owned, nationally-recognized cable operator serving Central Oregon since 1955 with a variety of services, including: Phone, Video on Demand, Moxi digital video recorders, digital cable, HDTV, high-speed Internet services, and local programming. The company was one of the first in the nation to deploy cable modem Internet services in 1997, and has been recognized by CableWorld Magazine as the 2004 Small Operator of the Year. For further information, contact BendBroadband's customer service department or visit the website at

Empirix and Hammer are trademarks or registered trademarks of Empirix Inc. in the United States. All other trademarks contained herein are the property of their respective owners.

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