-- 7% mean average decrease in time-to-information -- measured as the time between business activity and delivery of information to decision- makers, over the past 12 months -- 5% mean average decrease in time-to-decision -- measured as the time between business activity and decision / action taken, over the past 12 months -- 20% mean average improvement in customer satisfaction, issue resolution speed, and issue resolution accuracy in past 12 months -- 12% mean average improvement in customer retention during past 12 months -- 13% mean average improvement in system up-time / data access and availability for end-users over the past 12 months"Companies considering operational BI projects should be thinking strategically about the high-volume, time-intensive transactions and activities where operational efficiency improvements can be made. Best-in-Class companies have established several important strategies and capabilities that are critical to success, including the ability to automate processes and report creation, creation of a corporate culture around BI initiatives, and the support and training of business and IT end-users alike," said David Hatch, Research Director of Aberdeen's Business Intelligence Practice. A complimentary copy of this report is made available due in part by the following underwriters: Fair Isaac, Inetsoft, Oco, Cognos, Blink Logic, and Nielsen. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?cid=4522. About Aberdeen Group, a Harte-Hanks Company Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions. As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
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Contact Information: Media Contact: David Hatch Aberdeen Harte-Hanks 617-854-5329 david.hatch@aberdeen.com